Transcript - Introduction to Business & Management Library Research - Mar 17 2020

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Introduction to Business & Management Library Research


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>> INSTRUCTOR: I'm going to go ahead and introduce myself. I am Audrey Bartlett Swenson I'm the liaison to the Business and Management College. We are going to go over this introduction to business and management in the Walden library. I will keep an eye on the questions box. If you want me to repeat something or something isn't clear, I'm happy to go back. If you have a more in-depth research question, I will probably follow up with you after the webinar and I will use whatever email address you used to register for the webinar.

I just want to say a quick hello because I know we don't get to see a lot of students face to face. So I wanted to show my face and I will pop out like I said, I will keep an eye on questions during the webinar.

And I should say the webinar will be recorded and sent out to anybody registered. So that's anybody who showed up were didn't show up. It doesn't matter. Everybody is going to get a recording sent to them to the email address they used to register for the webinar. In the future if there is another webinar you are interested in, just register and a link will be sent to you.

And getting my, my name is Audrey Bartlett Swenson. Today I am the Library liaison to the College of Management and Technology.

So what will we talk about today? Talking about library help, so how to get help from the library. Hopefully many of you have had a chance to email us or sent us a chat. I will show you where to go to do that if not. We are going to go through some of the library business subject resources. We are also going to go through some search examples and tips, especially for using the databases because they are not as easy or intuitive as Google. And then a little bit about searching outside the library should we have time. I am planning to talk about using Google Scholar if anybody has done that before. So I'm going to make sure there is nobody in the questions box yet. Excellent.

Let's pop out of this PowerPoint. This is the Walden library homepage. Hopefully many of you have already been here. The library homepage is freely available to don't have to go through the portal to access it. You will see I have the URL here, but you can also get to it through the school website. We want to find out how to contact the library. So in the upper right-hand corner you will see and ask a librarian button. This is where contact information is fit so if you need to send us an email, we have a contact form right here. You can also email us at librarymail\ So that's the other option. You can chat with us. Our dates and times are available here.

I do point out that chat is really great for those quick questions like is this available in full text? How do I find this article? My link is broken. All those kind of things. If you have a more in-depth research question, that is probably a better question to send by email. Because we want to give you a really thoughtful step-by-step instruction response. And that's a lot harder to do in chat. So just keep that in mind.

We do have a voicemail. You can leave us a message and we will get back to you via email. And if you happen to be a doctoral student, you can make an appointment to talk one-on-one we have 30 minute time slots so we can talk either by phone or screen sharing and audio. Just know that that is an option for you.

And in the other thing is if you need help, especially with tech help, if you go to get help at the top of the page, you will see that we have a tech help section.

So this kind of goes through some of the things that might pop up. There are goofy things that happen with the databases. Sometimes there are issues with firewalls. Sometimes you don't have the most up-to-date version of Adobe. So there are tips in here.

And then there is information about contacting customer care. The library does have control over the logins for the databases. So that is something we can provide you with, otherwise it has to go to customer care. But we are eager to direct you to other vices if we can answer your question.

Back to the homepage. Hopefully, many of you had a chance to look at content. I want to explain what is going on this top search bar before I dig into the business and management resources.

Hopefully many of you have already tried running a search in here. You can put whatever you want in here. Just keep in mind that it's not like a -- you're not going to put in a full sentence like employee turnover in human resources in Georgia. You wouldn't want to put in a full sentence. You would want to think about what are the subjects, items that are in my phrase here. What are the different terms that I could use for this search? You could say employee turnover and human resources and Georgia. So that's how I would run that search.

Make sure you don't put full sentences in there because it gets really confusing for the databases. Like I said, they are not as intuitive as Google. They are not want to start at the in between words and guess at what you want. They are going to go, what are they asking for?

So make sure you are breaking apart any topics you are asking for and use an and between them. We will go over that more in-depth in the database or one of the did business databases when I do an example, which I should bring up.

So in a few minutes I will be doing a sample search. If anybody has an exact search they want me to do feel free to type into the questions box now or when I ask for it later on if you think of something at the top of your head then, just put that in the question box and it will get there.

I just wanted to point out this main search bar is great. It's going to search all of our databases simultaneously. And the easiest way to look for the content to begin with is to click in here or in the advanced search.

The other thing I want to point out is the search everything. This is really great if it's like, 1:00 in the morning and you are not sure about something and you don't know where to dig into the library to get an answer or doesn't even have to be library. It could be center for research quality. It could be any different department. We have compiled all of our frequently asked questions in this option. So I put in here review justly can see the resources, click on search everything, typing your term, and it will search all websites specifically, so anything that is talking about peer review, you'll see our guide on the left hand side. In the center of the quick answers. That's the content that are going to come all over the University. You're going to get answers from academic skills and career sort services, all over the board.

If we want to verify if an article is peer-reviewed, we can click on that questions and it will show you step-by-step instructor said a short video. So these are really great if maybe chat is an open and you are concerned that the email may take too long. I do want to point out that we have a 24 hour service agreement. We hardly ever go outside of that. We try to get back to the student as quick as possible. But if it's the middle of the night and you need a quick answer to something that search everything function is really handy.

Okay. One more thing I want to point out before we get into the actual databases in business and management resource content are course guides. So hopefully if you are new to Walden, this should save you some time. We are hoping to get all those required course readings that you see in Blackboard that say -- they are pre-linked for you. Right now we are trying to get it directly into the classroom but it might take a while to get that completed. So for now if you click on course guides, and I will just click on accounting.

So I am going to look for one of the accounting courses. So going to click on A-B, go to the accounting course code, click on it, and you will see the course meetings that only to appear so all you need to do is click on them and they will open for you.

If you have been using that main search bar to search for all those readings, you don't have to do that anymore. They are pre-linked for you. If you still are trying to look for a citation, maybe something that somebody else posted in your discussions, or who knows?

If you're going to search in the main line here, just put the title of the article. When you put the whole citation, the databases get confused. So just the title.

Next up we are going to put on this research by subject. So what we have done is organize our researchers program by -- to make this easier to know where to start. If you are researching something -- something outside of business and management, you don't have to stick with that area. If you are looking at project management and IT, you're going to want to look at the information the applied sciences. If you’re looking at leadership education, you want to go to education. So just know you don't have to live in the business and management section. It's just a place to start. So I'm going to click on it.

This page has an overview and collection of our business and management collection content. This top search bar is very much like the main search bar on the homepage except it is focused on journals that are related to business and management. So if you went into the search bar on the main page and search for management, you're going to get millions of results. If you come in here, you're going to get a small percentage because they will be more focused on the journals already focused on that topic.

So if you are working on the discussion hall, doing an assignment, this search bar is really great for that.

The databases are not all was here, it's just a place to start. Because we have so many different databases, this is more like a bite-size. The bite-size to start with. You're some good ones to start with especially if you are working on coursework and your discussion posts.

If you want to see all of the databases that are related to business management, if you click this bottom link, able to our databases A-Z page with a drop-down for business and management. And this is already on our page. But we have a lot of different bases here. Some are more specific like this accounting, taxes, there are pipelines like IT, but again maybe if you outside, looking for IT related business content, you want to go in there. There are some open source resources in here. You will notice with that simple.

Just know you can move down the -- if you want to. We do have all our databases written on the A-Z page.

I wanted to show you some of the other databases that we have. If this is of interest to anybody. I will be doing a webinar I think it's in a couple of weeks, I can't remember the order of all of them, but doing research for company reports, industry reports, market reports. So we have some really great resources for that. And I'm not going to dig into these databases today, but I will be talking about them in that future webinar. So if you’re interested, take a look at that and before I am done I will show you guys how to get to our recorded webinars and our upcoming webinars.

You can look through our journals by topic if you want to. Accordion covers, this is really broad. Not even specific to business. Just how do you choose a topic. Choosing a database, key researching, subject terms, evaluating a resource, what is peer reviewed, evaluating peer-reviewed, it's what we are going to be talking about today but in a broader sense.

We have some information about common business topics. If you are a doctoral student, the literature review, statistics and data -- I forgot that there is an upcoming webinar section down here. So it looks like that market report one isn't until April.

If you click on this, it will take you to our page and there will be a link in there.

If you are a doctoral student, I suggest checking out the rest of these. If you are masters or undergraduate, check out these first two sections and play with the databases.

You'll notice, that's me, but you can do a quick answer from you. You can contact the library from here. And you can make a doctoral appointment from here if you are a doctoral student, working on your dissertation.

The database that we are going to demonstrate today is business resources. I'm not picking one because it's the best one, I get them in a lab, just knowing picking it because I think the search interface is the most clear, especially for mistreating. So that's why have this one up. It is a great database. It isn't the best database, it's not the worst, it's just a great database.

One of the topics that comes up a lot is turnover. So I'm going to show you a couple of ways to search for that. Because I don't see any topics in the questions box. If that changes, I can do a second search. But I don't see any topics in the question box. I'm going to type in employee turnover.

And I am going to make sure that I'd checkmark use scholarly journals. If you’re looking at coursework or don't require peer-reviewed content, you don't have to check that. But if you are going to be -- if you do need a peer-reviewed article, make sure to checkmark that box. Not all of our databases are going to have peer-reviewed scholarly journals checkbox, because some of our databases are peer-reviewed content only for this one has both peer-reviewed and non-peer-reviewed content. So let's search.

All right. That's a lot. Which is great. We have about 3600 results. If you wanted to know this by date, we could do that. 1915, maybe that's an interesting article, but probably not something you're going to use for a discussion post. So we will get out of that date, and into 2016. And we have 715. Still quite a few. Couple that I want to point out how we were in the database, the databases interact with subject terms. You will see this listed below. Please title and other information. The reason I point out is they use keywords that we don't always think of.

So I put in employee turnover, they use labor turnover. That's fine, but it might be something that would help you expand your search.

I going to say labor turnover. The reason I have done this is I put it employee turnover, so that was my first search term, but I'm thinking, well, labor turnover is another good way to describe that, too. So I put an or between them. And that is called an operator. They are already built into the databases for you. So if I click on the and, and, or, and not are in there. So the end will tell the database to search for either one of these terms, if I had and, if I was looking for a specific industry or company or geographic location or demographic, I could click here and put in accounting. So now it's going to be looking for employee turnover and accounting or labor turnover and accounting. I'm going to leave that up for right now so you can see the difference.

So that gave us another forty-something articles, which is great.

So the other thing that you might want to keep an eye out, if you're doing research on this topic, there might be other things that are related that are important to you. So employee retention. Ops engagement comes up a lot. So there are a lot of other terms that you can use.

The other thing you can do while you're in the databases, I'm actually putting both of these terms in quotation marks. And that tells the database to search for the exact phrase. So don't break it apart don't put it any different order it is going to narrow your results. So I am going to search. And that dropped it by about 200 and something. So now we know that these are a little bit more specific. If you wanted to keep narrowing it down, we could tell the databases okay, I want these to be subject terms specific. So employee turnover, will probably get kicked out. It will only look for labor turnover as a subject term. And that dropped another 100. Which is totally fine. You can do it any way you want to. It is always helpful to start that stop that start broad, figure out other keywords to add income and start to narrow it down.

The more you put in at the beginning the less you are going to come up with. So it's always better to start with broad terms, not add too many to begin with. Because that can cause issues.

Again, I know it's different like if you're going to Google Scholar where you can type in everything to your heart’s content and it will provide you with millions and millions of resources. You have to be more strategic when working in the databases.

So I'm going to undo that. And I'm going to use another example of something you can use in your searches.

So I put in the word strategy and removed the letter Y and replaced it with an asterisk. That is going to search for any ending of the word. We truck call that truncation.  So is going to look for strategy, strategic, strategies, any ending of that word. Which is great because that helps us find more results. And it will narrow down the results because we have added another term. Just know that if we had strategy only and hopefully it doesn't make me look silly, if we have strategy will would have lost 26 articles. But by putting the asterisk in there and doing truncation, we have another 26 articles in our results.

And now I'm down to 90 from the last four years and that is a much more reasonable list.

So the next thing you can do in the swing to be select the databases when you see the EBSCO logo, if you see these databases, they have the option to add multiple databases to your search. I will show you what I am talking about.

So if this was -- if we were looking at IT or -- let's do I'm going to pick on nursing because that is a very popular topic in nursing. I'm going to run this search again.

And then going to click on choose databases. So this is going to give us the option to search multiple databases at once. So from this list, it's hard to tell what is in there. So if you hover over or click on these little things, it will tell you exactly what is in a database. So you don't have to randomly click on them until you find what you're looking for.

I know what these are, so I'm not going to click on each one of them. I'm going to add in academic search complete because that multidisciplinary, add CINAHL and one more. Think we were at 60 or so. And that does help you put them back in. So I think there were about 60 articles on turnover in nursing. And with the other databases week to 664. So expanding your keyword searches is going to help you find more relevant content. So hopefully there aren't any questions about that. I will give you guys just a minute. It's hard because I can't justify going too fast. So I will give you a couple of seconds to get to the question box.

The other things I want to point out about the database, and this might not be -- one of them might be more helpful if you are more advanced. If you are working on a final Capstone or a lit review, but we will get there and I will show you exactly what I'm talking about. The first thing about to show you in the databases is most of them have the option of showing you your search history.

And this is really helpful. If you have been in the databases for an hour or more that in our and you totally lost track of all the searches you have run, and you forgot to grab a previous article, you are going to grab it and you got distracted and ran some searches and you can't remember her you were. It shows you all the keywords you used, every limiter you have used, and it gives the option to rerun that search and you can go back to it exactly as it was in that previous search. So the search history helps you if you get lost in the searches you did with that database.

The only catch is this will disappear as soon as you close your browser or your database times out. So just make sure that you save this, but you can come you can click print search history and it will give you the option to print it off. I think it's a PDF. You can save it as a Word doc if you want to. I will go ahead and hide it.

And the other thing I like to point out is this share option. There are several different things you can do in here, but the one I'm going to point out is the email alerts. So if you are a doctoral student or even masters or undergraduate student and you are interested in a topic, say this is the perfect search. You finally got a really decent list of results. And you say I want to know what's going on with this research topic and I want to see the most up-to-date content or what has been added in this topic. So that's where the search alert pops in.

So if you create an email alert, this will email you any articles that are added to this results list since you ran the search. And so if any new article is added, you will get an email. You'll get a citation with a link back to that article.  So search results can be really, really handy. The only thing you will need to do first is sign in and create an account in any of the database vendors. And that sign in will be quickly separate from the databases to just get general access. This is personal. You can use whatever email address you want. The librarians can't see it, or do anything with it. It's private. It's yours. So just know that you have that option. For search alerts.

So hopefully there are no other questions about the databases. I'm going to pop out of here. I want to show you back on the library homepage we were talking about looking at all the databases. They are going to be listed here. Databases that are A-Z. So you can come here and sift through them. You can click the drop downs and narrow it down. If you just want to look at vendors, you can. If you get more comfortable with them, so if you have any cousins on the content A-Z page, email us. We get questions about those things every day, and as part of our job, and we love helping you.

Before I happen to Google Scholar, I promised I would show you how to find recorded webinars, and they were on the business and management research page, and if you look at I think it was get help, make sure I am in the right place, you will see upcoming webinars and recorded webinars. So that's how you can look to see what other webinars might be out there. There might be things outside business and management that would interest you and same with recordings. It doesn't have to be business and management. There are great general research and instruction there.

So anybody who has not used Google Scholar before, Google Scholar is freely available on the web. You don't have to go through the wall the library to access it. It's just And I'm actually going to borrow that same search that we did in the databases. So I'm going to say employee turnover.

So when we ran that search, I think we had a little under a thousand or something or maybe 3000. It was a large list. But it was manageable. We could have narrowed it down. By putting in employee turnover, we have 1,080,000 results. That is a lot. I usually use nothing like this as the example of how overwhelming Google Scholar can be to begin with, and how important it is to put together keywords to help you narrow your results.

So just like we did in the database, you can put this in quotation marks period just like the databases, this is going to tell Google Scholar look only for this term, do not put it in a different of that order. And now we are down to 113,000. Still quite a bit. That is still a lot to go through, which is fine. Again, you can narrow it down by date. So that brought 25,000, and if you’re looking at nursing, you can narrow it further, and now we are at 11,400. So Google Scholar is really great if you’re trying to figure out how much is out there on a given topic. Some topics are a bit trickier to research to begin with. Like nonprofits or small business, those terms in general, you will find plenty of results. But the more you add to them, the more narrow it's going to get in general. So Google Scholar can be helpful if you’re trying to figure out what's out there or if your hitting a wall in the databases.

It's probably if you are an undergraduate or masters coming probably will spend as much time here. But if you’re looking for something super specific or if you just wanted to see what's out there on a given topic, Google Scholar is really great for that.

The other thing I point out about using Google Scholar is make sure that you do not click on the title of the article. That will always take you to the publisher, they are going to want money. And your tuition is already going towards paying for a lot of the access to the databases, so don't do that. You're going to want to use the PDF, the HTML or find at walls on the right side. I will show you how to link Google Scholar to Walden. So just know that the legs are freely available on the web. I can't even speak to their reality. Like this one comes from Walden. That one is okay. But there are others that I'm not sure where they are coming from or who posted them.

So I'm going to walk you through how to link to Google Scholar through Walden library. And I will do it quickly because I will angle you got are trying to watch me and you're screen at the same time. So if you click in the upper left corner the horizontal bars, you will see a drop-down and you will see an option for settings. You can click on that. If you don't see settings, but you will see the is it looks like a little daisy or a sprocket, if you ever watch the Jetsons. And it might be up here. So just make sure you click on settings. And then library links. And type in Walden.

And I will just pause for a second for everybody to catch up. Great. So I have typed in Walden and now we are going to hit search. And mine already has Walden University library find at Walden there. That's fine. If you're in the United States, you'll see Open World Cat. I talked to someone who was from Canada, you may or may not see this or if you are outside the United States are outside with America, you might see a totally different resorts. Just know that Google Scholar is trying to help you find as much content as possible. It's fine to leave it. Make sure they are both check marked and click save. So that will give you access to our databases and you can access articles through there.

So I will click on this one. And what is doing is it's telling us this journal, it's actually looking at general information that is available through this database on this date. So 1995 to present. This is from 2018. This is good. We are going to click on the database name. And here's our full text. So that's another bonus for searching in Google Scholar is you will go into different databases and then you might have seen something earlier. So gives you ideas of other databases you can dig into further.

So that is how you connect to Google Scholar and how you can access the articles through our databases. If anybody wants me to walk through that again, put that in the questions box and what I will do is I will follow up with you with a link on the instructions we just did. Or I can go through it again if there are a lot of people who need me to walk through that again.

A couple of other things I want to point out. You'll see that you can pull the citations from these articles. So if you click on the little quotation marks to the right of the star, you'll see the different formats pop up. Just know that anytime your pulling a citation from Google Scholar, from the databases, they are not going to be perfect. They're going to get you about 80%-90% of the way. And you will have to do the rest. So if you have questions about citations, email the writing center for reach out to the writing center. They are the AP experts and they are very awesome. So make sure you reach out them with any APA questions and they would be happy to help.

We have plenty of time, so I will go through it one more time. So we are going to water connecting to Google Scholar library again. So go to the upper left-hand corner, click on the three horizontal bars, click on settings, and then library links and type in Walden. You don't have to type in University. They know it's a spirit we don't have any competitors with the same name.

Hit search and Walden University library find out Walden, and open world cat, whatever resource you have listed there, if you don't have one, that's okay, make sure that whatever you have listed here is checkmarks, and hit save. And then you are all set.

If you come back here and you notice that find that Walden is gone, that's probably a browser setting. So it depends on what your settings are for Firefox or whatever you’re using, there are some things that say once you close the browser closes all of your settings, I still need to update that. If you have questions about that, reach out to customer care they can help you with that.

The next thing I want to show you guys how to do is a verified peer review. Because I think that's really important to look at what level, if your undergraduate or masters or doctoral, it's important to know what kind of resource you are looking at and what level it's at.

So I'm going to go ahead and click on one of these. Let's do this one. So I'm going to grab the journal title. The journal title is what is actually -- the journal is who is in charge of the peer review process. So that's why we are grabbing the journal title and not the article title.

So I'm going to grab geriatric nursing. And I'm going to go back to the Walden library. And from the Walden library homepage, I will give you just a second to get back there, and we are going to go to databases that are A-Z. And I want to take you to a resource called Ulrichs.

 and is licit as the first resource. And once that opens for you, we're going to paste in the title of the journal and we are going to hit search.

So you will notice, and I have seen a few of these happen. That's odd, but I'm going to ignore it. So I know that we are looking at -- we are looking for this particular journal just because I know who the publisher is. You will see Elsevier here. The reason I'm saying we are not supposed look at the top one, if you're in Ulrichs and you have searched for the journal, you're going to look for this referee jacket. That's their way of saying that the article is peer-reviewed.

You will notice that that first listing doesn't have it. And it's coming from a different country. We don't know who the publisher is. But if you are ever concerned or confused by that car, there are multiple listings for the journal title, reach out. You can -- we can help you by looking to see if it is peer-reviewed. There are still things that can happen and we are happy to be a second pair of eyes for you. Sometimes journals cease to exist, sometimes they have duplicate names like they do here. Sometimes they change publisher. Sometimes they change names. There is just some goofy stuff.

The question popped up and said where can I find this webinar after it's over? Everybody who registered for this webinar, even if you came in late or anybody who didn't show up, the recording will be e-mailed to you directly. And we do have all of our recorded webinars at the website. If you are in here, you will get an email in the next 24 hours. No worries there.

So if anybody wants me to walk through that process one more time, I'm happy to do that. Just let me know. Other than that, I can just open up the webinar for the last 15 minutes to see if we have questions.

Okay. There was a definitive yes. It's very quick to want me to walk through it again.

So let's pick on another article here. Let me grab the citation for this one. And let's grab the Journal of management organization. It doesn't matter which one you grab it from, just grab the journal title and then we are going to go back to the library homepage just so we can do it step-by-step again. And then we are going to go to databases A-Z, and then we are going to go to the letter U and click Ulrichs periodical directory and we're going to paste in the title of that journal. Run the search again.

This one is a little less confusing because there is not a blank with the rest of them. So you will notice that it is listed twice. And the last time I searched, it was three times. That is normal. That's to be expected. All that means is there are different versions. There is an electronic version, there might even be a microfiche version. They surprise me sometimes. They have a lot of different formats.

But all we really care about is this referee jacket. So if we wanted to use this article, we would be just fine. If I wanted to use this for an assignment or for my literature review, wherever you are, this would be fine. It's a peer-reviewed article. The only times that that might not be true is if it's like an editorial note or a book with you, something like that. And in that case it will be really easy. If you’re looking at some of that is not peer-reviewed, there are going to be really good opinions in every itself if you notice that the article has a lot of opinions, then it's probably not a research article and is not falling under that category.

It doesn't look like there any other questions about Ulrichs are verifying peer-reviewed or we still have 12 minutes so I will let you guys type things in the questions box if you have any.

Is there -- available if you find an article outside the system, like the library?

If you found an article that you really like, you could do a Google search for it and see if there is a find at Walden Lake that pops up on the right hand side and you can access it that way. If you are wanting to see if the library has access to something -- let's find one that I know we have so it makes sense when we run the search.

So this one. We're going to pretend like we found this article through a Google search or summary posted it in a discussion post you found going to the library database in the public library but the text wasn't available. So going to grab the title of the journal again and go back to the University homepage. And we are going to search through Walden library's resources by journal. By journal title. And what that does is -- all of the databases have their content indexed by journal title so that is the most efficient way to do it. You could certainly going to Thoreau and search for that way, but this is the most determinative way to determine if we have the article.

So click on publications, you will notice that we have a lot of content on the left-hand side. I didn't get into that today but if you’re looking for dissertations, books, newspapers and encyclopedias, I'm going to paste in the title of that journal.

I'm assuming it's probably the second one. I'm going to go back and confirm. This is my guess that this is the same one. So just like when we did the pull-down find at Walden through Google Scholar, now we are going to find which databases have access. Our article is from 2017. It looks like we are set no matter who we choose.

So let's click on ABIA. I just want you guys to get an idea of -- feeling comfortable interacting with a different vendor than we have.

So we are looking at 2017. I can search by title if I wanted to. I just want to show you how to drill down and figure out manual -- manually.

So we are looking at volume 9, issue 1. So I think that was a special issue. I might have made this a lot harder for myself, but that's all right. So then you can scroll through here and you will notice that everything is in here by page number.

So you can search by title if you want to come in here and do it by page. I think ours is going to be on the second page. And that's what it was called. Like trust, internal retention. And there is our article. And there is the PDF. So that is probably the most efficient way to see tax.

But I would say if you have the title of the article, just copy and paste it into Thoreau or Google Scholar. I would say that find at Walden button will find it for you at least 75% of the time. So that will cut some of the work, but if you still can't find it, if it doesn't -- send the library an email and give us a citation and say I would really like to have this article for text. If we can find it for you, we will email it to you directly. If the library does not have full text access to it, we will refer you to our document delivery service period we will give you directions on that and it will give you step-by-step. Properly document delivery service information is in the services section. But I don't usually bring that up right away because there is a 7-10 day turnaround. So if you are working on coursework or discussion posts, it will pop up the next day.

So generally what we suggest if it's an article you really like, we will just help you find something that is related, but not in full text.

I don't see any other questions popping up. And that's great. So if you have any follow-up questions, my email address is attached to this webinar. There will be a survey post-webinar, so feel free to fill that out, say she's doing great with this, not so great with that. Critical feedback is good because it makes me better at my job. So don't hesitate to do positive and critical feedback. I'm good with both. I will get you guys back to whatever you were doing. And give you 6 minutes back. So thank you so much for showing up today. I appreciate it and hopefully I will see you at a future webinar.



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