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Document Delivery: Home

Get full text with our Document Delivery Service (DDS)

Have you encountered an article or book chapter that is unavailable in our collection?  Is this article or book chapter something you need for a research project you are trying to complete for a course here at Walden?  If so, you can request the full text for free using our Document Delivery Service!

Please note:  DDS is not intended to be used for articles or book chapters you want for discussion posts; this service is also not used for obtaining the optional readings encountered in your courses.  Contact Ask a Librarian for help with these sorts of materials.  

  • This service is available to all Walden students and faculty.
  • Please read the DDS policy and information before making your request.

Policy & information

  • Delivery time for DDS items is 7-10 business days.
  • DDS is always free to you. However, there is a $55 price cap (cost to the Walden Library) on all requests. We reserve the right to cancel any request that will cost more than $55.
  • There is a 30 article per lifetime limit on the number of free articles or book chapters that you can receive.
  • DDS is not intended to be used for articles or book chapters you want for discussion posts; this service is also not used for obtaining the optional readings encountered in your courses. Contact Ask a Librarian for help with these sorts of materials.
  • DDS items are digital copies (PDFs). We do not send hard copies of books or articles.
  • Due to copyright restrictions, we cannot deliver entire e-books and fill only one book chapter per request. If you need more than one chapter, submit separate requests.
  • Our ability to fill your request may be limited by the availability of the requested document in our partner libraries.
  • Providing incomplete citation information may invalidate your request. For articles, include the journal and article title, author, volume, issue number, year, and the page numbers. For book chapters, include the book and chapter title, author and/or editor, year, and chapter page numbers.
  • You cannot request a copy of a dissertation from another institution through DDS. Please contact your local public library to see if they will request it from the institution through Interlibrary loan. If you would like assistance locating your local public library, please contact Ask a Librarian.
  • Once a request is filled, you will get an email that the document is available. The document is only available for 30 days from the day it is received through DDS. After 30 days, the document is dropped from the DDS server due to licensing restrictions. It is your responsibility to print or download a copy of the document if you would like to access it beyond the 30 days.

Frequently Asked Questions

Is there a fee for DDS?

No, copies of journal articles and book chapters are free of charge. However, we retain the right to cancel requests when the cost of obtaining an article incurred by Walden Library exceeds $55?


How long does it take to receive materials?

Articles will be sent to you in 7 to 10 business days. Sorry, rush service is not available for DDS requests.


How will I receive my articles?

You will receive an email with a link to a PDF document. Please check your junk mail or other email filtering settings to make sure the message arrives in your inbox. You should also ensure that you have PDF reading software installed, such as Adobe Acrobat Reader


Why was my request denied?

Requests may be denied or closed without delivery for a number of reasons:

  • The item is available in the Walden Library.
  • The item cost exceeds our spending limit.
  • The item is a duplicate request. We can only provide one copy of an article per patron. Patrons are responsible for printing or saving a copy to their own computer once it has been sent.
  • The item is not available at any of our partner libraries. We cannot request articles or chapters from colleges or libraries outside of our DDS system.
  • The item requested is an entire book.
  • The item is part of a restricted or special collection.
  • Copying the item is a violation of copyright law or permission to copy is denied by the publisher.

Does the Walden Library handle my requests?

Walden librarian reviews DDS requests upon submission. However, requests are then sent out to our partner libraries for completion. All Walden DDS requests are subject to policies and procedures set forth by our partner institutions.


Who do I contact if I have problems with or questions about Document Delivery?

System Problems or Document Delivery Questions: Walden Library Document Delivery office at illiad@mail.waldenu.edu


Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

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