Please check back for updates on the status of the outage or issue. During major outages, the chat service may be suspended in order to focus on quickly resolving the issue with the vendor.
In observance of Martin Luther King, Jr. Day all Ask a Librarian services will be unavailable on Monday, January 21. For immediate assistance, please check the Help section of the library website for guidance on library research, assignment help, finding course readings, and other library questions. Ask a Librarian services will resume on Tuesday, January 22.
The Library chat service provides live help for simple, brief library related questions.
Chat hours are subject to change. Chat is unavailable during Walden holidays.
If you call our Ask a Librarian phone line, please leave a detailed message including your:
Please speak clearly and give complete information. We may not be able to get back to you if the message is incomplete.
A librarian will typically respond via email to your question within 24 hours. Holidays or school closures may affect response times. Please monitor your student email for a written response.
Appointments allow doctoral study or dissertation students to have one-on-one sessions with a librarian in your subject area in order to brainstorm and develop effective research strategies for your dissertation or doctoral study literature review.