Here are the most common solutions for resolving issues with Library access. Customer Care can also assist.
Most employers have stringent internet security restrictions which often block database access. Contact the system administrator or IT department at your workplace to request that they open port 8080 in the workplace firewall. Be aware that many employers will not allow this and you may need to access the databases in a different location.
Please contact Ask a Librarian for further help.
Check out our Internet Basics guide for a brief rundown of fundamental aspects of using the Internet.
You can download chapters and entire e-books from:
With the help of Adobe Digital Editions, you can read them on your computer or transfer them to a Nook, iPad, or Sony Reader (Kindles are incompatible).
NOTE: The number of pages available for download per session may vary from book to book.
To access and view content in many Library databases, certain features and security settings are required in your web browser. Additionally, if you are experiencing difficulty accessing database content, data saved in your web browser may need to be cleared.
Walden University recommends that students use Google Chrome (preferred) or Mozilla Firefox as their primary browser.
Customer Care provides information on how to use and adjust these settings for supported web browsers.
Clearing the cache and cookies in a web browser can help resolve issues with a database by deleting saved data in the browser that is no longer needed. It can also help improve website load times if the cache is large.
Many of our databases require cookies to function properly. We strongly recommend that you enable cookies while using the Library's databases.
If the security level in your web browser is strict, some Library databases and pop-up windows may be blocked by the browser. Security levels in the browser can be lowered to allow databases to fully function. Alternatively, to maintain a high level of security, databases can be added as a Trusted Site or Exception to the browser.How to update Security Settings & Pop-up Blockers
Looking for additional database technical help? Try our Database Errors guide for more troubleshooting.
To sign in to the Library, use the same user name and password that you use to log in to your myWalden student portal.
Your user name is your Walden e-mail address, typically email@example.com (i.e. firstname.lastname@example.org).
If you cannot sign in using your myWalden student portal user name and password, please follow these steps:
Please note: The Library does not have access or control student sign in information. If a sign in issue persists please reach out to Customer Care.
Most PDF issues can be fixed by downloading and installing the latest version of Adobe Reader. Even if you have the latest version, you may find that reinstalling Adobe Reader will fix the issue.
Mac users should view the PDF in Safari instead of Firefox.
Didn't find what you are looking for? Visit our PDF Help guide for more troubleshooting.
GoToWebinar phone support:
There are a few reasons why you may not be able to connect to the webinar. Below are a few troubleshooting suggestions.
Check your firewall's user manual or contact your firewall's tech support for specific instructions to unblock GoToWebinar. GoToWebinar uses an internet setting called ports, which may be blocked by your wireless network or internet service provider. If any of these ports are blocked, GoToWebinar will not be able to connect you to the session.
You may need to contact Customer Care or your internet service provider for help.It has also come to our attention that workplaces may block GoToWebinar links.
You may want to check with your workplace IT staff and view the archived webinar at a later date.
Contact Ask a Librarian
When you contact the Library for troubleshooting help, please include the following information in your request.