Skip to main content

Technical Help: Home

FAQ: Quick Answers

Find fast answers to common questions.
Quick Answers

Common Types of Technical Assistance

Need more technical assistance?

The Walden Library will help troubleshoot issues with databases and other library resources.


Contact Ask a Librarian

When you contact the Library for troubleshooting help, please include the following information in your request. 

  1. Copy and paste the exact error message from the database.
  2. Include the name of the database where the error occurs.
  3. Narrate the exact steps that you are taking to access your resources and where in the process the error message occurs.  Include screenshots if you are able.
  4. Include your browser name (i.e. Internet Explorer, Firefox).
  5. Include your operating system name (i.e. Windows XP, Mac OSX).


Please note that the Library cannot help with general computer problems.  Those questions are best directed to Customer Care:


  • Charlotte, Walden's bot: Available on the bottom right of your myWalden portal by clicking the Owl icon.
  • Chat: Available on the Help button in your myWalden portal.
  • Hours: Technical Support is available 24 hours a day, 7 days a week [closed for most major holidays]
  • Phone: 1-800-WALDENU [1-800-925-3368] option 2
  • E-mail: