Transcript - Citation Management Software: What it can do for you! - Dec 3 2019

Video Link:


Citation Management Software: What it can do for you!


Begin Transcript




               >> TRISH PIERSON:


           Alright!  Welcome everybody to citation management software: what it can do for you! I'm Trish Pearson, reference and instruction librarian. Lynn and Julie are also here tonight to answer the questions. So if you have questions, type those in. They will be stopping me if we need to stop to go back over something really quickly. We do have a lot of information to cover, and there are quite a few people who are here tonight. We will do our best with questions, but if there are a ton, we may not get to all of them.


            I'm going to do just a brief little poll since we have so many people who are about to start. This is just basically whether you have used citation management software before. I will go ahead and launch that. I will give it another couple seconds here


               >> SPEAKER: For attendees, you want to click on the option in the poll and not put it in the question pod.


               >> TRISH PIERSON: Yes.


               >> SPEAKER: If you answered in the question pod, you need to click on the screen where it says select one and not put it in the question pod because it will not be recorded that way.


               >> TRISH PIERSON: I think most people have voted, so I'm going to go ahead and close it out and we will get the responses. You can take a look at this, you can see that we have a lot of people in here who are really curious about citation management software but have not really used it before, which is great. This is a beginning webinar.


            Some people looked and said, I don't know. And then we have a few power users in here. Hopefully you might pick up a few things tonight, but it really is a webinar that is aimed more at beginning users and just what is citation management software and what it can do.


            What we are going to do is really look at just basically what is citation management software? How it can help you in your research and then after we have looked at some of the different things it can do, we will talk about things that you need to think about when choosing and hopefully you will be able to evaluate the different software that's out there and you will be able to pick something that's going to work really, really well for what you need.


            Everybody has different needs, so something that works for one person may not work that well for somebody else. What exactly is citation management software? It may also be called bibliographic management software or reference managers. If you notice kind of the key element there is manage or management.


            Because what they are doing is really helping you manage all of your references and resources. A lot of programs, they are always going to say the reference information. Some of the programs can actually save the PDFs themselves. Not all, some. They may offer and a lot of them actually do, an online version. That's really nice because if you are away from your computer, you still have a way to access the information if you are out there traveling or something.


            It can also give you some additional backup, which is wonderful that way you don't have everything just saved on one specific laptop. If something happens to that, you lose everything. We don't like that at all. The other thing that people love about citation management software is it can help you format your in-text citations and reference list and help you organize information you've saved: folders, notes, tags, sorting, searching and we will look at all those things tonight.


            We are going to start out with how you save and sink information. We've got a little scenario here. A researcher, Hermione, is beginning work on her dissertation proposal, and she's been using the library and collecting all these things from the library databases and Google Scholar. She's gathered all this research together. She's starting to feel a little bit overwhelmed by how much information that's out there and how much information she has found. She's trying to figure out the best way to keep all that information together in one place.


            So how can she save information one place to easily find it again and also have a backup in case of computer problems? What we are going to do is we are going to jump into just taking a look at some of the different options. I'm going to be demoing both Mendeley and Zotero. They are pretty common citation and Schmidt software programs, not because they are the absolute only thing out there, but because they are free. They both are really good. They are a little bit different from each other, but they've been around for a while. They are very reputable and also free, so that makes it very easy to access.


            We are going to jump into Zotero. This is the Zotero desktop program. This is when I've saved on my computer and I've got quite a few things saved here. A lot of this indication management software is going to look very similar to this. It is typically in the middle section you are going to see everything that you've found that you've put into saved into your library.


            On the left section, you are going to see more organization and navigation type things, so folders and a bunch of different things. There will be toolbars across the top, so you will see your typical file, edit tools etc. Some little icons up here like if you wanted to set up a new folder, you could do that. I would recommend for any of the software you are interested in, just download it on your computer and play around with figuring out what some of the different buttons do. We don't have time to get into every single thing tonight. We are just going to take a bit of a broader view.


            If you go ahead and click on any one of the items in the middle section from your library, what that will do is on the left, you will see more specific information for that particular item. In this case, you can see it's a journal article. It might be something that the book chapter or website, whatever (indiscernible) citation management software. You will see the title, authors, abstract if that's available, all the publication information etc. If you click into any of the fields, you will have an edit bot. Typically you are not editing a whole lot of things here, but sometimes you will want to edit the title Just because you are going to want it in APA format.


            With Zotero, you can just right-click on this field for the title and you can tell it that you want sentence case and it will go ahead and change that down to sentence case. You may have to tweak it a little bit. That is supposed to be a capital letter. Don't quote me on that though. I'm not in the writing center, so I'm not an expert on APA. If you do have questions about APA, the writing center people are the ones who are fabulous and they know all the answers. but you can change that so you don't have to individually play around with it.


            We are going to look at how you can get information from library databases into Zotero. We will take a quick look at Mendeley as well so you can see the differences there. It doesn't really matter what we are doing here. I'm going to just get something so we can see how this will work. We've got a search this could be in any database in the library, any kind of search that you want to do. We just needed some results. Now we have them. So with Zotero, it will come when you download it, it's going to install a little connector is what it's called. It's going to work with whatever Internet browser that you have chosen to set it up for. In this case, we are using Firefox. So up in the toolbar near the URL box, you will see in this little folder.


            With Zotero, the icon changes depending on what it is you can save. Since we are looking at a whole first page of a search, it would look like a little folder. Woman click that, it opens up this little box where you can choose the items you want to add to your library. You can click on select all to select everything to put in the library or you can click individual items, which everything she would like.


            Once you do that, you click on OK and that's going to go ahead and populate into the library. I'm going to change the folder really fast there. You will see it's going to save in this little box will stay open until it's finished with the saving process. It can sometimes be fast and sometimes it takes a little time. If you want to save an individual thing, you want to click on the title of whatever you want to save. You see the icon looks like a piece of paper because we are saving one thing. If you click on it, it will keep the folder I changed it to and will populate in there.


            We will see it is saving. So it's pretty easy. It works with Google Scholar, websites, all kinds of different things, so it's not just library databases whatever information you would like to put in your library, you can do that. We will take a really quick look at Mendeley and then we will stop to see if we have questions.


            They all are very similar. The middle section is typically all the stuff you put in your library. The left side is kind of folders and all sorts of little navigation things. Click on any of these articles from the middle, we will see that it will give us that more specific information over here. it's a little different in the way that they work.


            So with saving things into Mendeley -- my computer is being a little slow today. We have the search, we did the same search we did with Zotero. Again, up here by the address bar you will see an icon. This time it doesn't change. It's just always going to be this red box with a little M made out of dogs. If we click on that, it opens the web importer.


            With Mendeley, you have to install that separately. You want to make sure you have the web importer selected to install as well. It will tell you here are some different things from the page that you can select. You can either select all or you can go ahead and click the ones you want to select.


            Here you have the option for a folder again. You see this note add PDFs if available that's checked. The thing with Mendeley is because the way it works, it's slightly different than Zotero. Mendeley can't pull PDFs from the library databases, so here you will see PDF not found. It doesn't matter if there's a PDF or not. It's not able to pull things from behind a pay wall. That's going to be anything that you have to pay to get access to. So even though students aren't paying to use the library databases, the library pays to set those up for you guys. So there's a subscription that's part of it, so Mendeley can't do that from behind that area.


            If it's something that's totally free to anybody out there at all, if there's PDFs, then typically it will grab those because then it's available. But with the library databases, no, it's not available. Again, if you want to save an individual thing, it's really the same as Zotero. You just click on this and go back out to the Mendeley icon and click again and it's going to give you that one item so you can go ahead and say yes and it's going to go ahead and save that into that folder in your Mendeley library.


            People ask, okay, so Mendeley can't get me PDFs. I really want PDFs. What do I do? There are a variety different ways you can get PDFs into the Mendeley library. They just involve some extra steps. Zotero is pretty good about grabbing them. Mendeley doesn't, so hear what you would have to do is you can go ahead and add them manually. You have to save them to your computer or down to files and add file and you can add the PDF that way.


            You could also if you have PDFs saved on your computer, you can drag and drop them into Mendeley, which is really nice. Then it will actually search for the information for that particular item. We can do one of those really fast.I saved a couple PDFs on my desktop so I just him sneaking here to grab them.


            If you have PDFs on your desktop with Mendeley new really want them, you can save them someplace on your computer and then just drag them over and drop it's going to pop them right in there and you will see that what it does is tries to find as much information as it can instead of clicking details are correct, if you click search, it will see if it can find anything else. Sometimes it will. Most of the time it won't you can just click it's correct and there you go. So that's really nice. It's extracting that information. Sometimes with Mendeley it's almost better to just find the PDFs in the library, save them on your computer into drag-and-drop instead of doing the whole attaching things to the file that you found.


            Do we have any questions before we move along to the next section?


               >> SPEAKER: No. Everybody seems to be okay. I want to know that you will discuss at the end, the general considerations about selecting a program. We will get into that at the end.


               >> TRISH PIERSON: Yes, we will. So this slide has more how-to information for all this kind of stuff, saving and sinking. Like I said, you definitely want to grab the PowerPoints if you haven't they are in the handouts section and that's going to be pretty handy.


            The next thing we are going to look at really fast is just in text and reference citations. We have Neville Neville has already been using writing a final paper for class. He's heard that you can use Zotero.


            I'm going to open a word document that doesn't have a lot of information. Typically you will not have everything typed out before you add. You will be typing along putting in your information and then you will hit a point where I need to cite this guy need to add an in text citation. You just want your cursor to be in the place that you needed to be. With word up here on these little tabs, you will see that there is a separate tab for Zotero which is great. Just click that.


            It is really easy. Almost like magic. You would come up here to that toolbar and click on add edit citation and we are going to say yes, okay. Then you will see this little Zotero box you can either if you know an author or the beginning of a title, you could start typing and see what pops up and say, yeah, that's what I wanted. You can go ahead and click enter to pop it in there.


            The other option with Zotero -- I'm loading a couple things so you can see the reference list. Next to the Z icon in the box, there is a drop down. You can click classic view and it almost opens a mini library. We can say we want multiple sources and add things by clicking on it with the arrow. We will just add a bunch of different stuff here.


            I will do a couple more really fast. Add edit, and we will add one more. Once you've got -- you are done with what you are working on and you have all the citations in there typically are going to have a separate page for references or bibliography. I'm going to go down so we have a little space.


            You would go back to the toolbar and click on add/edit bibliography. That will pull all the information from the in text citations down into a big list. These are never guaranteed to be totally perfect. The stuff that gets put in databases is not guaranteed to be totally perfect. It's humans and humans make mistakes.


            You always want to double check and make sure things are properly in APA format. If you need to make any changes, you can go in and click where you need to change. Like here, you can see that we didn't change this title case title to sentence, so that would be needing to be changed. You have a website here too, so there's all kinds of stuff.


            You are responsible for that. You can't write it off as Zotero told me to do it this way. No. That's not going to fly. You are going to need to double check and make sure it's right. I like to look at these as a good way to start so you're not having to create things from scratch, but you are still going in to make sure it's good.


            This is really very, very easy with Mendeley, you are not going to see a separate Mendeley tab up here. It's going to be hiding under references. You would just click on references and then you will see a little icon and the same kind of thing, insert citation, insert bibliography. Not going to do that because I'm trying to do two separate citation managers in one word document is probably going to make the document blow up. But that's how it works, so it's very similar to Zotero.


            If you are using things like endnote or whatever, they are all very similar once you've seen how one works, this is the way it's pretty much going to work in those different softwares. Do we have any questions about this?


               >> SPEAKER: I'm not seeing any questions. Just to remind everybody that Zotero is available at for download. That's just a common question.


               >> TRISH PIERSON: These are both totally free, Mendeley and Zotero. We are going to have one more poll, and you all should get this right. True or false: citation management software always correctly formats your citations? It looks like most people have voted


            It's false. Good job, you guys. Yeah, it does not always correctly format your citation. You are responsible for making any little corrections or tweaks you might need to make so just know it's not magic, totally magic. That would be great if we had software that would do that. But sadly you guys are still going to be responsible for learning all about APA.


            Again, another slide that just has some different links that will be useful about how to create those in text and other citations.


            This section does a lot of different information. We will take a look at that and this is how to organize and find the information that you put into either Zoar Terrell or Mendeley or whatever software you're using. In this case, we have Luna.


            Luna got some feedback and is making some revisions to her doctoral literature review. She has so many articles saved in Zotero that she's finding it really hard to remember which article was focused on which different thing. So she's been having to go back and open up every article to look at it, but she thinks there has to be a better way to figure out what it is. How can she organize this information so it's going to be easier to find?


            This is one of the things that's really lovely about citation management software. There's lots of different ways that you can do this so if we go back into the Zotero library, we will just take a look at some of the different ways that you can do this. First of all, in this middle section is almost a little bit like a spreadsheet. So you can actually sort things here. You could sort by title you can sort by author. Now it's just alphabetical by author, so you can do that.


            You could sort if you wanted to buy the authors, you could do that too if you are looking for a specific author and you just want to find it in an alphabetical list. Those are just some ways to kind of fun things. The biggest way to organize is to set up different folders. It's really easy to do. You can either right-click on my library and choose new collection, which is Zotero's name for folder. You do that, you will see another little box that pops up here and you can go ahead and add another folder. We will call this test three. Now you see that folder there.


            You can also go up to the toolbar and there's a folder with a little + where you can add a folder. You can add subfolders to this. If you wanted to put a folder inside of the test folder, you just click on it and click new sub collection. We will call it subtest. You can see now we have the folder and the subfolder, so you can organize things that way.


            Folders are really great. You can also make notes on a specific item. Let's say this item, we want to add a note. We are going to call it testing. Once we do that, it's going to be in the note field, right there. You can add tags to things too, which is another great way to be able to find things. So let's say you are working on something like a capstone, a dissertation or doctoral study, and you wanted to add things that -- tags would have to do with the theorist that you are using or whatever other sort of bigger components that you are focusing on. You could do that. There's a lot of different ways to do that.


            Once you've got notes and things in there, you can search and you will see there's a tiny little search box. Right now it has title, creator, year, but if we click the down arrow, we can click all fields and tags. There we can type testing and you will see that there's actually a few documents that have that note, mostly from every time that I do this webinar. But here you would put in something a bit more practical than testing, but that way you could have those notes and then just search and pull up that list. Oh, look. Here's my conceptual framework or here's the section I'm doing on whatever it is that you are focused on for your topic.


            Notes can be really handy. Tags can also be searched that way too. Different tags there. You will see down here, these are kind of a list of different tags. These are mostly ones that have been pulled over from the database itself. Sometimes I have a lot of crazy things that maybe are not that useful. Coal mines and mining. You could go into the document when you pull it over and you will see that little tags section. If things are being pulled over from the database, they will show up here. If you don't want 2015, just click.


            You can keep the ones that are useful and add your own tags. They will be useful in terms of what it is that you are doing. This is kind of how things work with organizing.


            We will look at Mendeley because it has a bit more that you can do here too. You will see that the middle section has more information. So you could actually search by year or you could search by the Journal, so you could sort it out that way. If you've clicked on a specific item, you could see that you can also add notes here, so we go ahead and put in a note.


            You can see over on this left side you can actually filter by tags. Often these are going to be tags that get pulled over from databases as well, so some may be useful and some not so much. When you create your own tags, they will show up there as well.


            So you could click on one of these to see what's going to show up. Here only one thing has that particular tag. If you are putting those in yourself, obviously you will have more items than one most likely. There's another little search box here in Mendeley, the same as with Zotero. That tiny little down arrow, so you can click and actually search in the notes if I put in testing, we will see a couple things that show up with that particular note. From when I do this webinar.


            You will notice it has that little thing in front, note, so you want to go ahead and clear that when you are done and then you can come back here if you want to to search by author, title, year, whatever that you are trying to find. So these are all kinds of ways you can organize your information and also search and find things that you need. Instead of just looking at this giant list of all the things in your library, which most people don't have time to just go through these giant lists trying to find things. So those are all different ways that you can more easily get to your information.


            It's going to make the citation management software far more useful. Another thing I will mention is with the desktop programs, you can also have a choice typically of setting up a free online account as well. That gives you access to your information while you are away from your computer, but also is that back up. With Mendeley, what you want to do here is there's a little button called sync.


            Once you've got your stuff set up, you can go ahead and click on sync so that you -- typically that will sync. For some reason it's being cranky. You would just go ahead and click that and it's going to go ahead and sync with the Mendeley web version of your library. If you are having problems, like technical problems like this, I would have to do what you guys do, which is to go to the Mendeley website and do some poking around to see if I can find an answer to why it wants to not sync properly. So not contacting the library about the tech problems, but going off to search on the website to see.


            I know we covered that fast. Do we have any questions about organizing, searching?


               >> SPEAKER: I had one question about tags on Mendeley, but I don't think you covered that and I did note that we have a whole webinar on Mendeley available on the citation management guide, so you didn't cover that, right?


               >> TRISH PIERSON: I did mention that. The filter by tags, you can do that here. So you would click. With Mendeley with tags, if there are tags available, they are just going to be listed here. So if you want to add your own tags, you would click and add. Sometimes stuff gets pulled from the database, so you may see tags already in there. So you could take them out.


               >> SPEAKER: We do have a whole different webinar in each of these programs on the citation management site and it goes into a little more depth.


               >> TRISH PIERSON: That's how that works. Most of the software is going to have some kind of notes, tags, whatever way of -- freedom to associate that stuff with an article so that it's easier to find later.


            With Zotero in sinking, you don't have the sync button because you would just set that up in the features and it just automatically sinks, which is lovely. I'm very bad about that.


            I'm going to go ahead and skip over that slide. Here's where we are going to talk a bit about things to think about when you are choosing citation management software. We've looked at a lot of the different features. We've seen that something so the same between Mendeley and Zotero. These are just two of the many different software out there there are things that are not free, like endnote, but it's really popular. Read tube, I think it changed its name to the papers now.


            But there's a ton of different things out there. So what you really want to do is you want to be able to think about what it is that you are wanting to do with your citation management software. Think about what you need? Are going to take a quick look at this wonderful chart that they've got on Wikipedia librarians telling you to go to Wikipedia. I thought I would never see the day.


            But this is a cool chart. It's a comparison of reference management software, but also citation management software, bibliographic management software. All of the management stuff of citations. You see this big giant chart there. It's pretty lengthy. It has all the different software programs that are out there. Read cube papers is now papers.


            This is going to give you a ton of different information you can say things like when it was first released, the last stable release date, so if something is out there that hasn't had stable release date since 2010, that would make me check that out a bit more because why has nobody really updated it since then? We don't know. Maybe there's a reason. Maybe they just have abandoned that. It happens with software.


            All of this information you can use to just figure out a bit more is this something I want to take a look at or not? Cost, you will see free things, things that are not free licensing, different notes here. You may see things where they've got discontinued? Obviously the person who put this together didn't know quite if it was discontinued or not, so you would have to look for information, but definitely something you would want to go to that site and just check what's going on with this. Is it something that is just not being updated at all? In which case if there's no support and it's not updated then it may not be something that you want to get into.


            But there are quite a few different software out there that have been around for a long time that are still really stable Mendeley we looked at, Zotero, and notice really popular. It's a paid software. They do have student pricing, so that can make it sometimes a little more manageablethose are things the charts can show you.


            They have more charts. This will show you what will work with which operating system. So if you love Linux on your computer, you only want something that's going to work with that, this will tell you, no, that one doesn't. This one does. If you are using Android apps or whatever, this will tell you do they have those apps that I can use. This chart can be really handy too. I suggest if you find things that look interesting, Google the software and take a look and see. Doesn't look good? Maybe I will download it especially if it's free to check it out, try using it a bit and then if it works for you, great. If it doesn't, there's lots of other options out there.


            So things to think about, and these are just some of the things. Your budget. Do you not want to spend a lot of money on software? Do you want something free? That is going to be entirely up to you. Citation management software, like any other software, can be a little pricey. Look to see if there are student discounts because sometimes you can get those and those definitely will help.


            Technical support. Some people are pretty comfortable with technology and they don't really care if there's a lot of tech support. If you are looking at free software, typically you are looking at software where there's not going to be a lot of the kind of tech support that you would get with paid software. You are not going to have that 24/7 call people up, hey, tech support people, tell me what I need to do.


            With free software, often you have to do some of that work yourself. They will have often forums and documentation that you can look at and get help and information, but these are usually not people who are getting paid to do this. Often they are going to be volunteers, so you might not get answers super quickly. They might not be available at the moment you are having a problem, so you might have to do some troubleshooting and figuring out stuff yourself. If you are comfortable with that, then awesome. Open source and free software might be a really good fit for you. If you hate that kind of stuff and it makes you just want to cry and bang your head into a desk, then it may be worth it to pay for software because you are paying for tech support help. It will be different for everybody.


            There's going to be a learning curve to software just like any other kind of software, whether it it's citation management software or wordprocessing software or whatever. Some of the software I think we'll just may be made more sense to you than others. What I highly recommend is go and check out that list on Wikipedia and then if it's free or if they are offering some kind of a trial version for some paid software cost because often they do that, download some different ones on your computer and just play around with them and see what clicks better with you. I have worked with students who absolutely love Mendeley. They don't but you have to have a little more work to put PDFs in there.


            I've worked with people who love Zotero. They think it's great too. They like the features there. People who love endnote, people who love read cube, so it really comes down to just what it is that's going to make sense to you and if you try one of the different softwares and its making you crazy, try something different.


            If you are working towards a dissertation, if you are still in coursework, that's kind of the time that it's good to do that because you havenot quite as much pressure there . You can play around with things before making the commitment to you something for however many years you will be working on your dissertation.


            Different software will work with different operating systems. Mac, windows, Linux some software will work or not work with different Internet browsers, edge, Internet Explorer or other Microsoft things can be a bit problematic with some citation management software. If that's something you really love and you are not willing to use a different Internet browser, make sure that whatever it is you are going to pick is going to support both your computer system, operating system, and your Internet browser too.


            If you want PDFs and don't want the extra steps of saving things on your computer and pulling them over, then check to make sure the software has the ability. We do have some information I put a link here for our open URL. This is something that you would need to put into the citation management software will you are using. Mendeleydoesn't support this and that's why it can sometimes be problematic with PDFs. Zotero will do this and end note.... Open URL sounds crazy, but it's a little bit like when you are using Google Scholar and linking it to the library and saying you have access to the library. That's what open URL is doing in a simplified version.


            You are saying I'm a Walden student and I have access to the library and Zotero says cool, I can grab your full text. Whereas Mendeley is going to say no. If collaboration and networking is really important to you, then definitely look to see if the software is going to support that in some ways. You can, and this is typically going to be something that you are going to find in the online versions, and we didn't really look at that.


            This is the online version of Zotero. You can see the library is all here. What you can do here is also set up groups, so you can share information. If you are working together with people on a project, that would be nice. They do have a little people feature, so you can search for people and join the community and see what other researchers are doing out there.


            It's not as lovely as Mendeley. Let's look at the online version. This is the online Mendeley web version. Here there is a lot of different networking features. They are really just right there too and much easier sometimes to work with than Zotero.


            Again, people you could possibly want to check out. This is going to be suggested from the information that you got in your Mendeley library. Because I have a hold bunch on permit culture in various things, they are suggesting people who are also interested in that type of research.


            You will see article suggestions here. Mendeley is like, hey, you like these articles, maybe you will like some more articles on permit culture. They will give you that information. So I can go ahead and add those to my library. Sometimes you can get full text and sometimes not. Sometimes when you click on the get fulltext, it means if you pay us money we will give you the full text. So it's not always free in fulltext in Mendeley. You just have to know thatit's really easy to set up groups with Mendeley. It will give you suggestions of groups that are popular.


            It can be a really nice way to find other researchers in the field and set up things so you can easily collaborate. Mendeley also is getting into a lot of different things too. They have data sets available for a while. They've gotten into research funding and also if you are looking for a job, you can come to Mendeley web and check out what people have posted there as far as careers. They keep expanding what they are doing with more stuff. It can be interesting to poke around a little bit.


            We do have this list. I have this link. I will show you where it lives on the library website as well. It has a few other considerations as far as choosing software. If you are on the library website, click get help and library skills guides. You can see citation management software right here. And this will have that big list and this is some stuff we talked about here. There's going to be a few other things as well. Online storage, word processors. And information about open URL and more information on that too.


            This has the comparison chart from Wikipedia linked too. Our webinar from last time. The webinar from this time will get posted there as well and we have links to both Mendeley and a Zotero guides that also have some short videos and webinars that we've done as well. so lots of information about citation software, both specific and general.


            One last thing. Since we talked about the fact that we don't have a ton of library and so we can't do all the tech support. Where can you find that information? With Zotero, documentation and forms are really going to be where you are going to find that. Documentation is going to be a lot of how-to guides and lots of different information here about getting stuff in your library, organizing your library, etc. Tons and tons and tons of stuff.


            If you have a specific tech problem and you don't really see anything in any of these how-to guides, the forums are a great place to come and They ask you to search to see if anyone else was posted on your problem and it's been solved.


            You might look at the most recent and say that's exactly my problem. Sounds great. You could go ahead and click. If your problem was sinking folders, there you go. Otherwise you compose a question here.


            Often you can get an answer fairly quickly considering the most of the people who are answering stuff on the forum are volunteers. These are people who are just really volunteering their time to keep Zotero going. So they know a lot about it, but they really are kind of passionate about it. But again, not -- most of them are not getting paid to do this. They are just doing it because they want to. Considering all that, it's pretty cool that you can get some really good answers here.


            With Mendeley, they've also got Mendeley Webb. They also have some information. If you are logged in, you would just go to your name in this little initial and click the down arrow and click support. If you are not logged in, support is just going to be at the bottom of the page.


            So this is the support page. I'm not sure why it keeps wanting me to login all the time here. If you click on support, you will end up here and it's going to give you FAQs, forum questions. If you look at this information you can say, hey, that sounds exactly like what I need. They do have chat available at certain times. You can email them, click to access the forum, social media stuff there too. They have a variety of different ways that you can reach out to them for further help.


            I think that about covered everything we want to and we are right at time. We do have just a few resources. The citation management software, Mendeley homepage and Zotero homepage. Then if you do have questions about APA, the writing center knows everything there is to know about all things APA. Do we have any last questions before we wrap it up?


               >> SPEAKER: No. I think we are pretty much all caught up here right on the hour.


               >> TRISH PIERSON: Sweet. I think that's a first actually. Thank you everybody for coming tonight and for being so patient. There are so many people here. If you want to go ahead and -- I will just hang out for another minute or so if you want to grab the PowerPoint handout in the handouts section. You will be getting an email from GoToWebinar with the link to the recording. If you don't see it tomorrow at some point, check your junk or spam folder. Sometimes it ends up there because it's kind of a mass generated email. That can happen.


            We will be posting the recording to our webinar archives pages well, so it will be available there too. I will go ahead and --


               >> SPEAKER: Thank you, Trish.





End Transcript


Created by Walden University Library