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Interactive & Multimedia Resources: Chat


The Writing Center offers live help with writing questions via text chat. Please consult the weekly schedule below, and click on the button to chat live when a Writing Center staff member is available. 

Chat With Us

Chat hours are in Eastern time. Chat is unavailable during Walden holidays.


    Our chat service is only available to Walden students.

    Please see our Chat Policies for what types of questions we can answer.

    Chat Policies

    Who Works on Chat

    Students in their coursework up to the proposal stages of their writing may chat live with a writing instructor.

    Students in the proposal and final study stage of their doctoral capstone work may chat live with the form and style editors during posted Editor Office Hours, accessed on the Doctoral Capstone Form and Style website.

    Types of Questions We Answer

    During chat, we can answer questions about academic writing, APA style and citation guidelines, writing process, word choice, sentence structure, and general grammar. We can also answer questions about Writing Center services and resources, including myPASS, paper reviews, modules, webinars, and web resources.

    • If you have questions about writing your premise, prospectus, or doctoral capstone study, please see our list of resources available to you. Chatters will not have all the answers about these topics.
    • If you would like someone to review your course paper or discussion post and offer feedback, please make an appointment through myPASS. Chatters can occasionally review a sentence or short paragraph of your writing via chat, but the goal of this service is to answer questions, not review papers. So, students who desire paper reviews should make paper review appointments. You can learn more about how to make an appointment on our Paper Reviews page.

    Questions Better Directed to Other Departments


    For help submitting assignments or navigating the Blackboard classroom, please contact Customer Care at

    Microsoft Word

    Our Microsoft Word expertise is limited, and therefore we might not be able to provide detailed help on tables of contents, style tags, and other nuances. For best responses, please contact the Microsoft Word tutors at You can also make an appointment for MS Word assistance.

    Doctoral Writing Assessment

    If you have questions about the doctoral writing assessment, please visit the Doctoral Writing Assessment Requirement website or e-mail the writing assessment team at


    If you have questions about searching the library databases or locating scholarly sources, please contact the Library.

    Career Services

    For help developing resumes, CVs, cover letters, or LinkedIn pages, please contact the Career Services Center

    Center for Research Quality

    If you have questions related to URR, IRB, MyDR, research methodology, or doctoral capstone forms, contact the Center for Research Quality.

    Time and Pacing

    During chat, we are often working simultaneously with many students. Because of this, you might have to wait while we finish up another conversation or complete a task. Please be patient and know that we are eager to help as soon as we are able. If it is taking too long for us to get back to you and you don't want to wait, please email For questions specific to doctoral capstones, email

    Violations of Code of Conduct

    We request that students abide by Walden University’s Code of Conduct and reserve the right to end any conversation that becomes "disruptive, threatening, unethical, disrespectful, or abusive." Please review our Appropriate Conduct for Working With Our Professional Staff policy for more information.