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Interactive & Multimedia Resources: Chat


The Writing Center offers live help with writing questions via text chat. Please consult the weekly schedule below, and click on the button to chat live when a Writing Center staff member is available. 

Chat With Us

Announcement: As of November 2, 2020, the Writing Center's chat service is unavailable until further notice. Please email us at instead for assistance.

If you are interested in using the chat service and would like to be notified when it returns, join our Chat Notification List.

Chat Policies

Who Works on Chat

Students in their coursework up to the proposal stages of their writing may chat live with a writing instructor.

Students in the proposal and final study stage of their doctoral capstone work may chat live with the form and style editors during posted Editor Office Hours, accessed on the Doctoral Capstone Form and Style website.

Types of Questions We Answer

During chat, we can answer questions about academic writing, APA style and citation guidelines, writing process, word choice, sentence structure, and general grammar. We can also answer questions about Writing Center services and resources, including myPASS, paper reviews, modules, webinars, and web resources.

  • If you have questions about writing your premise, prospectus, or doctoral capstone study, please see our list of resources available to you. Chatters will not have all the answers about these topics.
  • If you would like someone to review your course paper or discussion post and offer feedback, please make an appointment through myPASS. Chatters can occasionally review a sentence or short paragraph of your writing via chat, but the goal of this service is to answer questions, not review papers. So, students who desire paper reviews should make paper review appointments. You can learn more about how to make an appointment on our Paper Reviews page.

Questions Better Directed to Other Departments


For help submitting assignments or navigating the Blackboard classroom, please contact Customer Care at

Microsoft Word

Our Microsoft Word expertise is limited, and therefore we might not be able to provide detailed help on tables of contents, style tags, and other nuances. For best responses, please contact the Microsoft Word tutors at You can also make an appointment for MS Word assistance.

Doctoral Writing Assessment

If you have questions about the doctoral writing assessment, please visit the Doctoral Writing Assessment Requirement website or e-mail the writing assessment team at


If you have questions about searching the library databases or locating scholarly sources, please contact the Library.

Career Services

For help developing resumes, CVs, cover letters, or LinkedIn pages, please contact the Career Services Center

Office of Research and Doctoral Services

If you have questions related to URR, IRB, MyDR, research methodology, or doctoral capstone forms, contact the Office of Research and Doctoral Services.

Time and Pacing

During chat, we are often working simultaneously with many students. Because of this, you might have to wait while we finish up another conversation or complete a task. Please be patient and know that we are eager to help as soon as we are able. If it is taking too long for us to get back to you and you don't want to wait, please email For questions specific to doctoral capstones, email

Violations of Code of Conduct

We request that students abide by Walden University’s Code of Conduct and reserve the right to end any conversation that becomes "disruptive, threatening, unethical, disrespectful, or abusive." Please review our Appropriate Conduct for Working With Our Professional Staff policy for more information.