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Interactive & Multimedia Resources: Chat


The Writing Center offers live help with writing questions via text chat. Please consult the weekly schedule below, and click on the button to chat live when a Writing Center staff member is available. 

Chat With Us

Chat hours (in Eastern time). Chat will be unavailable on the following days in 2019: 1/1, 1/21, 3/12, 5/27, 7/4, 9/2, 11/28, 11/29, 12/25. (Please check the Announcements section of our homepage for additional updates on chat availability.)


no chat hours


12 pm–2 pm


10 am–12 noon


10 am–12 noon
12 noon–2 pm
5 pm–7 pm


10 am–12 noon
1 pm–3 pm
4 pm–6 pm


12 noon–2 pm


no chat hours


Please see our Chat Policies for what types of questions we can answer.

Chat Policies

Who Works on Chat

Students in their coursework up to the proposal stages of their writing may chat live with a writing instructor.

Students in the proposal and final study stage of their doctoral capstone work may chat live with the form and style editors during posted Editor Office Hours, accessed on the Doctoral Capstone Form and Style website.

Types of Questions We Answer

During chat, we can answer questions about academic writing, APA style and citation guidelines, writing process, word choice, sentence structure, and general grammar. We can also answer questions about Writing Center services and resources, including myPASS, paper reviews, modules, webinars, and web resources.

  • If you have questions about writing your premise, prospectus, or doctoral capstone study, please see our list of resources available to you. Chatters will not have all the answers about these topics.
  • If you would like someone to review your course paper or discussion post and offer feedback, please make an appointment through myPASS. Chatters can occasionally review a sentence or short paragraph of your writing via chat, but the goal of this service is to answer questions, not review papers. So, students who desire paper reviews should make paper review appointments. You can learn more about how to make an appointment on our Paper Reviews page.

Questions Better Directed to Other Departments


If you have technical questions about Turnitin within your Blackboard classroom, please contact Customer Care at support@waldenu.edu.

If you have technical questions about Turnitin in the Academic Skills Center, please contact Academic Skills at academicskills@waldenu.edu.


For help submitting assignments or navigating the Blackboard classroom, please contact Customer Care at support@waldenu.edu.

Microsoft Word

Our Microsoft Word expertise is limited, and therefore we might not be able to provide detailed help on tables of contents, style tags, and other nuances. For best responses, please contact the Microsoft Word tutors at wordsupport@waldenu.edu. You can also make an appointment for MS Word assistance.

Doctoral Writing Assessment

If you have questions about the doctoral writing assessment, please visit the Doctoral Writing Assessment Requirement website or e-mail the writing assessment team at writingassessment@mail.waldenu.edu.


If you have questions about searching the library databases or locating scholarly sources, please contact the Library.

Career Services

For help developing resumes, CVs, cover letters, or LinkedIn pages, please contact the Career Services Center

Center for Research Quality

If you have questions related to URR, IRB, MyDR, research methodology, or doctoral capstone forms, contact the Center for Research Quality.

Time and Pacing

During chat, we are often working simultaneously with many students. Because of this, you might have to wait while we finish up another conversation or complete a task. Please be patient and know that we are eager to help as soon as we are able. If it is taking too long for us to get back to you and you don't want to wait, please e-mail writingsupport@waldenu.edu. For questions specific to doctoral capstones, e-mail editor@waldenu.edu.

Non-Walden Students

Although we are happy to talk with all learners about their writing, we must prioritize questions from Walden University students. Also, although many of our resources are open access and available to all learners, some of our resources such as paper reviews and Grammarly are limited to the Walden community. Because of this, please identify if you are a non-Walden student early on in your chat conversation so that we can provide you with appropriate resources.

Violations of Code of Conduct

We request that students abide by Walden University’s Code of Conduct and reserve the right to end any conversation that becomes "disruptive, threatening, unethical, disrespectful, or abusive."