Webinar Help: Overview

Citrix’s GoToWebinar support web site

GoToWebinar phone support:

• Toll-free: 800 263 6317     
• Direct Dial:  +1 805 617 7000

There are a few reasons why you may not be able to connect to the webinar. Below are a few troubleshooting suggestions.

Your firewall software (like Norton Personal Firewall or the Mac OS native firewall) may be blocking GoToWebinar. 

Check your firewall's user manual or contact your firewall's tech support for specific instructions to unblock GoToWebinar. GoToWebinar uses an internet setting called ports, which may be blocked by your wireless network or internet service provider.  If any of these ports are blocked, GoToWebinar will not be able to connect you to the session.

Make sure that port 80, port 443, and port 8200 are not blocked.  

You may need to contact Customer Care or your internet service provider for help.It has also come to our attention that workplaces may block GoToWebinar links.

If you are using a work computer or connecting from your office, your company may have blocked the webinar.  

You may want to check with your workplace IT staff and view the archived webinar at a later date.

The webinar archives are Windows Media (WMV) files, which are best viewed in Windows Media Player.  Mac users may want to download Windows Media Player for Macs.

You may be prompted to download a codec to view the archives.

• Download the G2M3 codec from GoToWebinar's website.
• For help finding other codecs, please see Windows Media Player's FAQ site.