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About: Policies

Office Hours Policy

Office Hours Staff

Form and Style editors staff the Editor Office Hours service.  Form and Style editors’ role within Walden is to aid students as they complete the doctoral study or dissertation. We work with students on APA, cohesion and flow, alignment, scholarly tone, tables and figures, appendices, as well as other final document characteristics and formatting.

Office Hours Content

Office Hours is a service for Walden Students.  Use Office Hours to contact an editor with a question related to the items mentioned above.  This service is intended as a quick Q&A about the dissertation or doctoral study, live, with an editor.  These are questions that may be answered in 5-7 minutes or less, like: formatting a reference, helping with grammar or APA in one sentence, proofreading a paragraph for passive voice, or determining whether a few sentences are an acceptable paraphrase.  General questions about writing that would pertain to course papers, the premise, or prospectus should be directed to a writing instructor, during Chat hours.

Office Hours is not intended for editors to review documents, so please do not ask them to do so. This service is intended for a brief question, which can be answered in real time, with an opportunity for follow up.  For more detailed or lengthy questions specific to doctoral capstones, please e-mail

Time and Pacing

During chat, we are often working simultaneously with many students. Because of this, there may be a delay in response time as we complete a previous chat. We appreciate your patience and please know that we will respond within chat hours. If you prefer not to wait, please e-mail with your question.

Editor Office Hours

As of August 4, 2020, the Editor Office Hours service is temporarily on hold. An unusually high number of doctoral students are now at the form and style review stage, so all of our available editor staff time is currently required to ensure students can receive those reviews in a timely manner. We hope to make Editor Office Hours available again soon.


Please see our Office Hours Policy for details on what types of questions we can answer.

Appropriate Conduct for Working With Our Professional Staff

To Walden Students

As professional writing instructors and editors, we are committed to working with Walden University students, both online in various services and in person at residencies and intensives, to listen respectfully as we provide writing support. In turn, we hold students to the university’s Code of Conduct and reserve the right to end conversations that are hostile or otherwise inappropriate.

To the General Learning Public

We are also happy to provide free and open access website instruction, videos, podcast, and social media to the general learning public and other educators. However, we expect the same mutual respect we require of Walden’s student population. We do not condone abusive and otherwise inappropriate behavior towards our staff or other Walden University community members. We reserve the right to end hostile or unproductive engagement.