Please find your required library readings below. If you have problems with the links below, please contact the Library. If you have APA questions about these materials, please contact the Writing Center.

The links are for required readings found in the Walden databases ONLY. For all other readings, see your course resources.

Enter your myWalden user name and password at the prompt.

Anderton, J. (2009). Pareto problem-solving. Canadian Plastics, 67(6), 30.

Anderton, J. (2009). Pareto, part two. Canadian Plastics, 67(7), 30.

Antony, J. (2010). Six Sigma vs. Lean: Some perspectives from leading academics and practitioners. International Journal of Productivity and Performance Management, 60(2), 185–190.

Ballou, B., Heitger, D. L., & Donnell, L. (2010). Creating effective dashboards: How companies can improve executive decision making and board oversight. Strategic Finance, 91(9), 27–32.

Bauer, K. (2005). KPI identification with fishbone enlightenment. DM Review, 15(3), 12.

Bhidé, A. (2010). The judgment deficit. Harvard Business Review, 88(9), 44–53.

Coomber, E. (2008). The visual advantage. Communication World, 25(5), 36–38.

Csiszar, E. N. (2008). Managing risk and uncertainty. Business & Economic Review, 55(1), 3–7.

Davenport, T. H. , Harris, J. G., Jones, G. L., Lemon, K. N., Norton, D., & McCallister, M. (2007). The dark side of customer analytics. Harvard Business Review, 85(5), 37–48.

Devlin, B. (2010). Beyond business intelligence. Business Intelligence Journal, 15(2), 7–16.

Few, S. (2005). Bad graphs: The stealth virus. DM Review, 15(1), 14–15.

Fisher, C., & Downes, B. (2008). Performance measurement and metric manipulation in the public sector. Business Ethics: A European Review, 17(3), 245–258.

Gal, D., & Rucker, D. D. (2011). Answering the unasked question: Response substitution in consumer surveys. Journal of Marketing Research (JMR), 48(1), 185–195.

Gawamde, A. (2011). The hot spotters: Can we lower medical costs by giving the neediest patients better care? New Yorker Magazine, 86(45), 41.

Good, B. (2010). The checklist solution. Research, 33(5), 59–60. No longer available in the Walden Library

Gray, P. (2010). Competitive intelligence. Business Intelligence Journal, 15(4), 31–37.

Hader, R. (2010). Numbers don’t tell the whole story. Nursing Management, 41(8), 6.

Hammer, M., Haney, C. J., Wester, A., Ciccone, R., & Gaffney, P. (2007). The 7 deadly sins of performance measurement and how to avoid them. MIT Sloan Management Review (Cambridge), 48(3), 19–28.

Herniman, J., & Lycette, B. (2008). On display. Industrial Engineer: IE, 40(2), 49–53.

Hey, T. (2010). The next scientific revolution. Harvard Business Review, 88(11), 56–63.

Hillmer, S., & Kocabasoglu, C. (2008). Using qualitative data to learn about customer needs: Understanding employer desires when designing an MBA program. The Quality Management Journal, 15(2), 51–63.

Hiltbrand, T. (2010). Social intelligence: The next generation of business intelligence. Business Intelligence Journal, 15(3), 7–13.

Indvik, J., & Johnson, P. R. (2009). Liar! Liar! Your pants are on fire: Deceptive communication in the workplace. Journal of Organizational Culture, Communications & Conflict, 13(1), 1–8.

Jenkins, D. P., Stanton, N. A., Salmon, P. M., Walker, G. H., & Rafferty, L. (2010). Using the decision-ladder to add a formative element to naturalistic decision making research. International Journal of Human-Computer Interaction, 26(2/3), 132–146.

Lengacher, D. (2009). Challenges in measuring organizational performance. Business Intelligence Journal, 14(3), 18–26.

Maze-Emery, E. (2008). Knowing the cause is half the battle. T&P: Tooling & Production, 74(11/12), 28–29.

Maze-Emery, E. (2008). Seven quality tools can help supervisors roll a winner. T&P: Tooling & Production, 74(9), 23.

McGinn, D. (2010). Tired of PowerPoint? Try this instead. Harvard Business Review, 88(9), 30–31.

O’Mara-Croft, B. (2008). Every picture tells a story. Communication World, 25(5), 22–25.

Penrose, J. M. (2008). Annual report graphic use. Journal of Business Communication, 45(2), 158–180.

Shah, S., Horne, A., & Capellá, J. (2012). Good data won’t guarantee good decisions. Harvard Business Review, 90(4), 23-25. Retrieved July 7, 2012 from Business Source Complete.

Villar, M., & Kushner, T. (2010). A framework to map and grow data strategy. Information Management, 20(7), 24–27.

Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.

If you have questions about your required course textbooks, please contact Customer Care at support@mail.waldenu.edu