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MSPM 6180 Business Process Management and Systems: Welcome & Course Readings

Welcome to your course guide

Please find your required library readings below. If you have problems with the links below, please contact the Library. If you have APA questions about these materials, please contact the Writing Center.

MSPM 6180 Course Readings

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Please Ask a Librarian if you have any questions about the links

Agouridas, V., Winand, H., McKay, A., & de Pennington, A. (2006). Early alignment of design requirements with stakeholder needs. Proceedings of the Institution of Mechanical Engineers, Part B: Engineering Manufacturing, 220(9), 1483–1507

Air Products and Chemicals, Inc. (2006). In Business process management II: Using technology to enable business processes (pp. 69–89). Houston, TX: American Productivity & Quality Center

Akmavi, R., Charrington, S., Gledhill, C., & Cowie, S. (2001). Process mapping—re-engineering the opening student account process: The case of Lloyds TSB Bank. Journal of Financial Services Marketing, 5(3), 246–262

Al-Hudhaif, S. A. (2009). Process redesign: Reengineering core process at computer department—a case of SWCC. Business Process Management Journal, 15(2), 184–200

Andrews, C. P. (2007). Drawing a map of the business. Internal Auditor, 64(1), 55–58.

Chen, C. C., Law, C. C. H., & Yang, S. C. (2009). Managing ERP implementation failure: A project management perspective. IEEE Transactions on Engineering Management, 56(1), 157–170.

Françoise, O., Bourgault, M., & Pellerin, R. (2009). ERP implementation through critical success factors' management. Business Process Management Journal, 15(3), 371–394

Kirova, V., Kirby, N., Kothari, D., & Childress, G. (2008). Effective requirements traceability: Models, tools and practices. Bell Labs Technical Journal, 12(4), 143–158.

Ko, R. K. L., Lee, S. S. G., & Lee, E. W. (2009). Business process management (BPM) standards: A survey. Business Process Management Journal, 15(5), 744–791

Larrivee, B. (2009). Business and systems requirements: What are they and why should I care? Infonomics, 27–30.

McCormack, K., Willems, J., van den Bergh, J., Deschoolmeester, D., Willaert, P., Štemberger, M. I., ... Vlahovic, N. (2009). A global investigation of key turning points in business process maturity. Business Process Management Journal, 15(5), 792–815

Motwani, J., Mirchandiani, D., Madan, M., & Gunasekaran, A. (2002). Successful implementation of ERP projects: Evidence from two case studies. International Journal of Production Economics, 75(1-2), 83–96

Paradiso, J. (2003). The essential process. Industrial Engineer, 35(4), 46–48.

Paradiso, J., & Cruickshank, J. R. (2007). Process mapping for SOX and beyond. Strategic Finance, 88(9), 31–35.

Pojasek, R. B. (2005). Understanding processes with hierarchical process mapping. Environmental Quality Management, 15(2), 79–86

Pojasek, R. B. (2006). Putting hierarchical process maps to work. Environmental Quality Management, 15(3), 73–80

Sammon, D., & Adam, F. (2010). Project preparedness and the emergence of implementation problems in ERP projects. Information & Management, 47(1), 1–8.

Savory, P., & Olson, J. R. (2001). Guidelines for using process mapping to aid improvement efforts. Hospital Material Management Quarterly, 22(3), 10–16

Summer, M. R. (2009). How alignment strategies influence ERP project success. Enterprise Information Systems

Tarantino, D. P. (2007). Why do process redesigns fail? The Physician Executive, 33(4), 76–79.

Other Readings

Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.

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