Skip to main content

MMHA 6175 Management Aspects of Clinical Service Delivery: Welcome & Course Readings

Welcome to your course guide

Please find your required library readings below. If you have problems with the links below, please contact the Library. If you have APA questions about these materials, please contact the Writing Center.

MMHA 6175 Required Course Readings


The links are for required readings found in the Walden databases ONLY. For all other readings, see your course resources.

Enter your myWalden user name and password at the prompt.

Harris, J. C. (2009). Toward a restorative medicine—The science of care. JAMA: Journal of the American Medical Association, 301(16), 1710–1712.

Tiedeman, M. E., & Lookinland, S. (2004). Traditional models of care delivery: What have we learned? Journal of Nursing Administration, 34(6), 291–297.

Lookinland, S., Tiedeman, M. E., & Crosson, A. (2005). Nontraditional models of care delivery: Have they solved the problems? Journal of Nursing Administration, 35(2), 74–80.

Moses, H., Thier, S. O., & Matheson, D. H. (2005). Why have academic medical centers survived? JAMA: Journal of the American Medical Association, 293(12), 1495–1500.

O'Leary, K. J., & Williams, M. V. (2008). The evolution and future of hospital medicine. Mount Sinai Journal of Medicine, 75(5), 418–423.

Berenson, R. A., Hammons, T., Gans, D. N., Zuckerman, S., Merrell, K., Underwood, W. S., & Williams, A. F. (2008). A house is not a home: Keeping patients at the center of practice redesign. Health Affairs, 27(5), 1219–1230.

Kostis, W. J., Demissie, K., Marcella, S. W., Shao, Y., Wilson, A. C., & Moreyra, A. E. (2007). Weekend versus weekday admission and mortality from myocardial infarction. The New England Journal of Medicine, 356(11), 1099–1109.

Finkel, E. (2006). Spirit of excellence award for service-winner: "The Hilton" of hospitals. Modern Healthcare, 36(49), 24.

Meyer, C., & Schwager, A. (2007). Understanding customer experience. Harvard Business Review, 85(2), 116–126.

Lindberg, L., & Kimberlain, J. (2008). Engage employees to improve staff and patient satisfaction. Hospital and Health Networks, 82(1), 28-29.

Christmas, K. (2008). How work environment impacts retention. Nursing Economic$, 26(5), 316–318.

Lyons, K. J., Lapin, J., & Young, B. (2003). A study of job satisfaction of nursing and allied health graduates from a mid-Atlantic university. Journal of Allied Health, 32(2),10–17.

Daley, J. (2001). A 58-year-old woman dissatisfied with her care. JAMA: Journal of the American Medical Association, 285(20), 2629–2635.

Wennberg, J. E., Bronner, K., Skinner, J. S., Fisher, E. S., & Goodman, D. C. (2009). Inpatient care intensity and patient's ratings of their hospital. Health Affairs, 28(1), 103–112.

Towne, J. (January 2009). Teamwork improves care. Hospital and Health Networks, 83(1), 50–51.

Zimmerman, J., & Dabelko, H. I. (2007). Collaborative models of patient care: New opportunities for hospital social workers. Social Work in Health Care, 44(4), 33–47.

Oeseburg, B., Wynia, K., Middel, B., Reijneveld S.A. (2009). Effects of case management for frail older people or those with chronic illness: A systematic review. Nursing Research, 58(3), 201–210.

Noto, J. (2007). Benchmarking blossoms in the Garden State. Behavioral Healthcare, 27(3), 32–33.

Tesch, T., & Levy, A. (2008). Measuring service line success: The new model for benchmarking. Healthcare Financial Management, 62(7), 68–74.

Kiefe, C. I., Allison, J. J., Williams, O. D., Person, S. D., Weaver, M. T., & Weissman, N. W. (2001). Improving quality improvement using achievable benchmarks for physician feedback: A randomized controlled trial. JAMA: Journal of the American Medical Association, 285(22), 2871–2879.

Robinson, J. H., Callister, L. C., Berry, J. A., & Dearing, K. A. (2008). Patient-centered care and adherence: Definitions and applications to improve outcomes. Journal of the American Academy of Nurse Practitioners, 20(12), 600–607.

Conway, P. H., & Clancy, C. (2009). Transformation of health care at the front line. JAMA: Journal of American Medical Association, 301(7), 763–765.

Green, G. (2000). Clinical service lines bring patients into focus. Nursing Management, 31(3), 40–43.

Marvel, K, Bailey, A., Pfaffly, C., Gunn, W., & Beckman, H. (2003). Relationship-centered administration: Transferring effective communication skills from the exam room to the conference room. Journal of Healthcare Management, 48(2),112–124.

Other Readings

Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.

If you have questions about your required course textbooks, please contact Customer Care at