Ask a Librarian: Ask Us!

The Library chat service provides live help for simple, brief library related questions.

Chat Guidelines

• We can help you determine if a specific article is available in full-text, assist with Course Readings, suggest databases/resources based on a provided topic, and point you to a specific database or source.
• If your question involves lengthy research (i.e. statistics, PICOT research), please submit your inquiry by email.
• For research help with your dissertation or doctoral study literature review, you can schedule a doctoral appointment.

Chat Hours: Eastern Time (EST/EDT)

Chat hours are subject to change. Chat is unavailable during Walden holidays.

Voicemail messages are responded to via email typically within 24 hours. Monitor your student email for a written response. Holidays or school closures may affect response times.

Leave a detailed message including your:

• Name
• Walden student ID number
• Question for the Library

Please speak clearly and give complete information. We may not be able to get back to you if the message is incomplete.

Appointments allow doctoral study or dissertation students to have one-on-one sessions with a librarian in your subject area in order to brainstorm and develop effective research strategies for your dissertation or doctoral study literature review.

If you need writing, organizational, or template assistance please contact the Writing Center

Meeting options:

• Screensharing and audio: Discuss your topic with a librarian with video and screensharing. You will receive an invitation to join a screensharing meeting.
• Phone: The librarian will call you to discuss your topic.
• Email: The librarian will use the appointment time to answer your specific questions by email. You may email back at any time to ask further questions. You will not get a phone call at the appointment time.

*Not all meeting options are available and is dependent on which librarian the appointment is made with.

Request an appointment: