Agouridas, V., Winand, H., McKay, A., & de Pennington, A. (2006). Early alignment of design requirements with stakeholder needs. Proceedings of the Institution of Mechanical Engineers, Part B: Engineering Manufacturing, 220(9), 1483–1507
Akmavi, R., Charrington, S., Gledhill, C., & Cowie, S. (2001). Process mapping—re-engineering the opening student account process: The case of Lloyds TSB Bank. Journal of Financial Services Marketing, 5(3), 246–262
McCormack, K., Willems, J., van den Bergh, J., Deschoolmeester, D., Willaert, P., Štemberger, M. I., ... Vlahovic, N. (2009). A global investigation of key turning points in business process maturity. Business Process Management Journal, 15(5), 792–815
Motwani, J., Mirchandiani, D., Madan, M., & Gunasekaran, A. (2002). Successful implementation of ERP projects: Evidence from two case studies. International Journal of Production Economics, 75(1-2), 83–96
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