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Ask a Librarian: Ask a Librarian

How to contact a Librarian

Librarians can help you navigate the databases, develop search strategies, find reliable, scholarly sources, and more.

Help outside of the Library

Email the Writing Center at for help with:

  • Writing
  • APA style
  • Grammarly

Contact Student Support for help with:

  • Basic technical support
  • Portal login
  • Blackboard
  • TurnItIn
  • eCollege

For information on how to contact other departments or for other inquiries, try Quick Answers.

Ask a Librarian by email

Ask a Librarian by chat

Do you have a general library question and need a quick answer? The Library chat service provides live help for simple, brief library related questions. Click on the Chat with Us button to chat live when a librarian is available.

Please see our Library Service Policies for other important information.

Chat Hours*

Days Hours (ET)
Monday, Tuesday, Wednesday, Friday (daytime) 1:00PM - 3:00PM ET
Monday - Wednesday (evening) 8:00PM - 10:00PM ET
Thursday (daytime) 12:00PM - 2:00PM ET
Thursday (evening) 8:00PM - 9:00PM ET
Saturday - Sunday 4:00PM - 6:00PM ET

*Chat hours are subject to change. Chat is unavailable during holidays.

Ask a Librarian by phone

If you call our Ask a Librarian phone line, please leave a detailed message including your:

  • Name
  • Walden student ID number
  • Question for the Library

Please speak clearly and give complete information. We may not be able to get back to you if the message is incomplete.

A librarian will typically respond via email to your question within 24 business hours. Holidays or school closures may affect response times. Please monitor your student email for a written response.

Phone number: 1-855-764-4433 (toll free)