Contact Field Experience
LiveChat
Access Live Chat in your student portal:
- Log into my.waldenu.edu.
- Click on the “Help” icon in the top tool bar.
- Click on the “Live Chat Support” link.
Hours of Operation are Monday – Friday 8:00 a.m. – 9:00 p.m. ET
Phone
1-800-WaldenU (1-800-925-3368) – Select Option 3 for Field Experience
Hours of Operation are Monday – Friday 8:00 a.m. – 9:00 p.m. ET
Text
833-742-0933
Hours of Operation are Monday – Friday 8:00 a.m. – 9:00 p.m. ET
The standard response time is 2 business days. Responses may be delayed during term start periods.
Phone Appointments
To schedule a phone appointment for advanced level support with an Office of Field Experience coordinator, call 1-800-925-3368 (Option 3) or LiveChat.
Roundtable Sessions
Learn more about practicum by attending roundtable sessions. These sessions include general information, overviews, and general Q&A.
Topics include:
- Planning for Practicum Overview.
- Application Process Overview.
- Onboarding Requirements & CastleBranch.
- Tips to Find a Preceptor & Site.
- Practicum Preceptorship Requirements for Practicum Courses by Program
Review the schedule of available sessions and register for a session.
Help to Find a Preceptor and Site
Contact CastleBranch
Support Ticket
- Log in to your CastleBranch account.
- Click “Need Help?” in the upper-right-hand corner.
- Click “Submit Support Inquiry".
- Complete all fields and click the “Submit” button.
- Monitor your support ticket by clicking “View Support Inquiries”.
Live Chat
- Login into the myCB Portal
- Click “Need Help?” in the upper-right-hand corner.
- Click “Chat with Us“.
- Complete all fields on the form to chat with an agent.
Email & Phone
customerservice@castlebranch.com
888-723-4263
Hours for Representatives
Sunday 10:00am - 6:30pm Eastern Time
Monday - Thursday 8:00am - 10:00pm Eastern Time
Friday 8:00am - 6:30pm Eastern Time
Response Times
Typically, 2 business days. During quarter starts can be up to 5 business days.