Contact Field Experience
LiveChat
- Log in to your myWalden student portal at my.waldenu.edu.
- Click on “HELP” tab in the right-hand corner of the top tool bar.
- Click on “LIVE CHAT SUPPORT” link.
Phone
1-800-WaldenU (1-800-925-3368)
- Option 3 for Field Experience Support
The standard response time is 2 business days. Responses may be delayed during term start periods.
Phone Appointments
To schedule a phone appointment for advanced level support with an Office of Field Experience coordinator, call 1-800-925-3368 (Option 3) or LiveChat.
Coaching Calls
Set up a coaching call with one of our Field Placement Coordinators for support to help you find a preceptor and practicum site.
Roundtable Sessions
Learn more about practicum by attending roundtable sessions. These sessions include general information, overviews, and general Q&A.
Topics include:
- Planning for Practicum Overview.
- Application Process Overview.
- Onboarding Requirements & CastleBranch.
- Tips to Find a Preceptor & Site.
Review the schedule of available sessions and register for a session.
Contact CastleBranch
Support Ticket
- Log in to your CastleBranch account.
- Click “Need Help?” in the upper-right-hand corner.
- Click “Submit Support Inquiry".
- Complete all fields and click the “Submit” button.
- Monitor your support ticket by clicking “View Support Inquiries”.
Live Chat
- Login into the myCB Portal
- Click “Need Help?” in the upper-right-hand corner.
- Click “Chat with Us“.
- Complete all fields on the form to chat with an agent.
Email & Phone
[email protected]
888-723-4263
Hours for Representatives
Sunday 10:00am - 6:30pm Eastern Time
Monday - Thursday 8:00am - 10:00pm Eastern Time
Friday 8:00am - 6:30pm Eastern Time
Response Times
Typically, 2 business days. During quarter starts can be up to 5 business days.