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Contact Field Experience


Access Live Chat in your student portal:  

  • Log into  
  • Click on the “Help” icon in the top tool bar.  
  • Click on the “Live Chat Support” link.   

Hours of Operation are Monday – Friday 8:00 a.m. – 9:00 p.m. ET 


1-800-WaldenU (1-800-925-3368) – Select Option 3 for Field Experience  
Hours of Operation are Monday – Friday 8:00 a.m. – 9:00 p.m. ET  


Hours of Operation are Monday – Friday 8:00 a.m. – 9:00 p.m. ET  


The standard response time is 2 business days. Responses may be delayed during term start periods. 

Phone Appointments 

To schedule a phone appointment for advanced level support with an Office of Field Experience coordinator, call 1-800-925-3368 (Option 3) or LiveChat.

Roundtable Sessions

Learn more about practicum by attending roundtable sessions. These sessions include general information, overviews, and general Q&A.

Topics include:

  • Planning for Practicum Overview.
  • Application Process Overview.
  • Onboarding Requirements & CastleBranch.
  • Tips to Find a Preceptor & Site.

Review the schedule of available sessions and register for a session.

Help to Find a Preceptor and Site

Get Help


Contact CastleBranch

Support Ticket  

  • Log in to your CastleBranch account.
  • Click “Need Help?” in the upper-right-hand corner.
  • Click “Submit Support Inquiry".
  • Complete all fields and click the “Submit” button. 
  • Monitor your support ticket by clicking “View Support Inquiries”. 

Live Chat  

  • Login into the myCB Portal
  • Click “Need Help?” in the upper-right-hand corner.
  • Click “Chat with Us“.
  • Complete all fields on the form to chat with an agent.  

Email & Phone

Hours for Representatives

Sunday 10:00am - 6:30pm Eastern Time
Monday - Thursday 8:00am - 10:00pm Eastern Time
Friday 8:00am - 6:30pm Eastern Time

Response Times 

Typically, 2 business days. During quarter starts can be up to 5 business days. 

Onboarding and CastleBranch Resources