Contact Information for CastleBranch:
- Support Ticket:
- Log in to your CastleBranch account through myCB portal
- Click the “Need Help?” link in the upper-right-hand corner
- Click “Submit Support Inquiry “
- Complete all fields on the form and click the “Submit” button
- Monitor your support ticket by clicking “View Support Inquiries”
- Allow for 2 business days for a response
- Live Chat:
- Login into the myCB Portal at https://mycb.castlebranch.com/
- Click the “Need Help?” link in the upper-right-hand corner
- Click “Chat with Us “
- Complete all fields on the form to chat with an agent
- Email: customerservice@castlebranch.com
- Allow for 2 business days for a response
- Phone: 888-723-4263
Response Times: A standard response time is approximately 2 business days but could be up to 3-5 business days during term starts due to high volume. Please allow time for CastleBranch to provide you with support based on these response times.
Here are some helpful links to self-help resources for CastleBranch:
NOTE: You must be logged in to myCB Portal to access FAQ videos under the “Need Help” link.
