Skip to Main Content

About Us: Contact Us

Contact Us

Student Resolution and Judicial Services 


Student Life, Leadership and Engagement


Career Planning and Development



Student Wellness and Disability Services 


Contacting Student Resolution & Judicial Services with Concerns

There are several email addresses within the Office of Student Affairs that are designed to serve specific areas of inquiries. Please find the appropriate contact point for your inquiry among the descriptions below.

Code of Conduct

Inquiries into policies regarding Code of Conduct can be emailed to  Policy areas include nondiscrimination, nonharassment, professional conduct, and academic integrity.


Students with concerns involving academic decisions related to professional conduct or academic dismissal may pursue an academic appeal to the chief academic officer through this appeals process.

To appeal, the student must submit an appeal to The form requires a statement of the decision that constitutes the subject matter of the appeal, the grounds on which it is being challenged, and the reasons the student believes that the decision was improperly made. The submission must also include a description of the remedy sought and the informal efforts taken to date to resolve the matter. The appeal must include an allegation of any adverse effects on the student, known to her or him at the time of filing.

This appeal must specifically address the following:

  •    Were the proper facts and criteria brought to bear on the decision?
  •    Were improper or extraneous facts or criteria brought to bear that substantially affected the decision to the detriment of the student?
  •    Were there any procedural irregularities that substantially affected the outcome of the matter to the detriment of the student?
  •    Given the proper facts, criteria, and procedures, was the decision one that a person in the position of the decision maker might reasonably have made?

This appeal may not be made on the basis of general dissatisfaction with the decision of the dean or executive director or their designees.

The appeal must be submitted to the chief academic officer of the university. An appeal and all related materials or documents must be submitted electronically within 30 calendar days of the last day of classes of the academic term in which the adverse decision occurred or should reasonably have been discovered. A delay in filing an appeal may, taking all circumstances into account, constitute grounds for its rejection.

The chief academic officer may remand the matter for further consideration to a lower administrative level (including the level at which the original appeal arose), to the coordinator for student academic integrity and conduct review, or to the university ombudsperson, unless the ombudsperson has been previously involved in addressing the issue that gave rise to the appeal. The chief academic officer may attempt to resolve the matter informally, provide a decision on the appeal, or refer the appeal, or any issue therein, to a three-person panel consisting of individuals not associated with the academic unit in which the original appeal was filed. 

Should the chief academic officer resolve the matter informally or decide the appeal, he or she shall notify the student (and the party against whose decision the appeal has been filed) in writing of the disposition made of the appeal. Should the chief academic officer refer the appeal, he or she shall inform the student (and the party against whose decision the appeal has been filed) in writing of any referral of the matter and shall specify the matters referred and the directions to the committee or person to whom the referral is made (including the time frame within which the committee or person is to report back to the chief academic officer).

Normally no more than 45 calendar days should elapse between the filing of the appeal and the disposition by the chief academic officer. If, because of absence of key persons from the university or other exigencies, the chief academic officer judges that prompt disposition is not possible, he or she shall inform the student (and the party against whose decision the appeal has been filed) of this fact in writing, and provide them with an estimate of when a disposition can be expected. The disposition of the appeal, as reported by the chief academic officer, shall be final and not subject to further appeal.

Additional Inquiries

Complaints, grievances, and all other inquiries not included under the Code of Conduct or Appeals areas described above can be emailed to .

  • Grievance - A grievance is a formal announcement from an individual to the university that a violation of university policy or procedure has allegedly occurred of sufficient gravity that the grievant has been impacted negatively. The grievance may be directed toward the university, a staff member, or a student.
  • Complaint - A complaint is a notice from the complainant to the university that he/she is not satisfied with a level of service, some inconvenience, technical support, or other matter that the complainant feels has detracted from his/her student experience. The university regards all such complaints as important to the improvement of the Walden student experience.

Please include a comprehensive description of the incident and any actions taken.


Ombuds Services


Ombuds Services at Walden University serves as an objective resource for the university, advocating for fairness. Ombuds Services reviews decisions made by the university for fairness and ensures policies and processes have been followed. In addition, Ombuds Services is available for the mediation of student issues when all university processes have been exhausted. The goal is to aid in the timely and impartial resolution of problems in a nonadversarial, nonlitigious manner.

Ombuds Services observes the confidentiality of any and all parties involved in complaints and other concerns brought to its representatives to the extent possible, insofar as it does not interfere with the institution’s legal obligation or ability to investigate issues, or to take corrective action when it is found that misconduct has occurred. Ombuds Services representatives will speak to relevant university faculty and staff on a need-to-know basis in order to address any such concerns and may also refer students to the department or university representative best suited to resolve the concern.

Results of any fairness review or mediation are final and not subject to appeal.