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Student Assistance Program

Finding balance in managing the demands of work, family and school can be a struggle and Walden is committed to holistically supporting our students whenever possible. It has never been more challenging – or more important – for all of us to make our mental health and wellness a top priority. Learn more about the resources available to Walden students.

Free Counseling 

Walden University is pleased to announce the expansion of our wellness resources to include free 1:1 counseling. Beginning immediately, you can schedule three virtual or in-person sessions with a licensed counselor per household member, per concern, at no charge to you through our Student Assistance Program (SAP) provider ComPsych.

Call ComPsych anytime about concerns such as marital, relationship and family problems; stress, anxiety, and depression; grief and loss; job pressures; or substance abuse. All communications are strictly confidential.

To initiate your three sessions with a licensed counselor, please call ComPsych using Walden’s dedicated line 24/7.

From the U.S.  1-866-465-8942  

TDD 1-800-697-0353

International +1-312-595-0074


Free Online Information, Tools, and Services 

Visit ComPsych Guidance Resources Online to access expert information on a range of legal, financial, and other topics important to your well-being. Research answers to specific questions, review fact sheets or use a variety of planning tools to help organize your life.

  1. Create a user account,
  2. Provide Walden’s ID code (WALDEN),
  3. and get started.

Each time you log in, you will receive information customized to your individual needs.

More Information 

Walden’s Student Assistance Program services are provided through ComPsych® GuidanceResources®, and all records are kept private and confidential. Learn more about ComPsych.

Mental Health Resources

988 Suicide & Crisis Lifeline

The 988 Suicide & Crisis Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week in the United States. If you or someone you know is in crisis and needs immediate help, call or text 988 to connect with the 988 Suicide & Crisis Lifeline. Visit the 988 Suicide and Crisis Lifeline website to learn more.

National Alliance On Mental Illness (NAMI)

The National Alliance on Mental Illness (NAMI) is a nationwide grassroots advocacy group, representing families and people affected by mental illness in the United States. NAMI provides psychoeducation, research, and support for people and their families impacted by mental illness through various public education and awareness activities. Visit the National Alliance on Mental Illness website to learn more.


Please email with any questions.

Academic Leniency

Student wellness is of the utmost importance. Walden understands that there are times when students have temporary medical conditions that may impact their ability to meet academic deadlines.

Leniency Request Policy

The Leniency Request Policy and process is available when a student experiences a temporary, unexpected medical condition (unrelated to an approved disability-related accommodation) that may result in temporary impairment and may require leniency for a limited amount of time to complete assignments. These conditions do not include routine health issues, which should be manageable without any leniency because of the built-in flexibility of Walden's online courses, or conditions that meet eligibility requirements for registration with the Office of Student Disability Services (OSDS). If you require accommodation, or if your leniency request is related to an approved accommodation, please contact OSDS via email at If are accommodated with OSDS and you need to request additional or alternate accommodations, you must return to OSDS and ask for an adjustment to your accommodation.

Leniency Request Process

If a student feels that they have experienced a temporary impairment that has affected their ability to meet an assignment deadline or that has had major impact on their performance in a course, they may request that their instructor(s) consider offering them extra time. The instructor determines if any delay in submission is acceptable, whether or not explained by a medical issue. Each situation under this policy will be reviewed on a case-by-case basis. 

Claims of medical issues impacting a student’s ability to meet deadlines may require documentation. Students should not send medical documentation directly to faculty. Faculty will not solicit medical documentation directly from students but will ask that such documents be submitted to the Medical Documentation Office for verification.  In these cases, students should follow the instructions on the Leniency Request Form to submit their medical documentation. The Medical Documentation Office will verify the medical documents and confirm receipt to faculty. Faculty make the final decision regarding the leniency request and communicate the outcome to the student.