Introduction
Quick Answers is a student-facing knowledge base that contains frequently asked questions and their answers.
Quick Answers is searched through the academicguides universal search, custom QA search boxes on academicguides sites, and the student portal search box. The Charlotte chat bot includes some Quick Answers but does not search the entire knowledge base.
Quick Answers are also embedded in academicguides websites and linked throughout Walden content.
The faculty-facing version of Quick Answers, Faculty Answers, is hosted in the faculty LibAnswers platform and managed by the Center for Faculty Excellence. The student department owners are also the faculty department owners, except for the Writing Center.
Department Owners:
- Academic Residencies: Juli Konopa
- Academic Skills Center: Shawna Burtis
- Canvas: Karla Crowther
- Career Services: Angie Lira
- Center for Degree Acceleration: Dana Ague
- Office of Research and Doctoral Services: Kristina Harris/Lisa Raymond
- Customer Care Team: Ellen Walls
- Student Wellness and Disability Services:
- Field Experience: Cassie Albrecht
- Library: Jon Allinder
- Military Services: Ann Thao
All other content is managed by the Director, Content Management. The appropriate department owns and is the SME for their content.
Purpose of Quick Answers
Quick Answers is not intended as an in-depth information or instruction tool. Where website content may take a deep dive into a subject, Quick Answers skim the surface. The intention is that answers provide immediate, asynchronous, point of need help for basic questions. For more complex questions the answers link to other resources, serving as a portal to other information.
Note about Names
Quick Answers lives in a system called LibAnswers. Quick Answers is the Walden brand name; LibAnswers is the software system. When talking with students, faculty, and staff, use Quick Answers.