The University Quick Answers Working Group developed the following departmental annual review process to ensure the content in Quick Answers is accurate and meets style and web accessibility requirements.
It is up to each department to determine when and how they conduct their review, provided it takes place at least every 12 months and includes the requirements outlined here.
Note: The University Quick Answers Working Group has a separate review process for topics, style, and other system-based processes within Quick Answers.
Departmental Review Scope:
The review process covers existing Quick Answers that have already gone through the publishing review process. It is assumed that all content published in Quick Answers has already met the standards outlined in the Style & Practice Checklist.
Frequency:
Once every 12 months all departments must actively verify that all content in their Quick Answers is accurate. Departments may review their content more frequently if desired.
Content includes:
Content should be updated throughout the year as needed. New content should go through the Style & Practice Checklist when it is created.
Departments are responsible for the accuracy of any content they own, regardless of who owns the answer or where the content lives.
Departments are responsible for notifying others when their departmental content changes.
Any content issues discovered through the review process must be resolved before the review process is considered complete. New content created during the review process must go through the new content publishing process.
Bring questions to the University Quick Answers Working Group for content owned by the departments represented on the group. Contact Lisa Raymond for any questions regarding content owned by departments not represented on the working group.
The Departmental Review Process consists of answering the following questions for each Quick Answer. Also, any issues discovered in answering the questions must be resolved before the review process is considered complete.
Each department is responsible for tracking review information and for providing review reports upon request. How this information is tracked is up to each department.
Required information:
All links to the university catalog and handbook must be verified and updated before each March and September term start, as that is when the catalog links change.
It is highly recommended that you inventory all the catalog and handbook links in your Quick Answer content so that you can easily find the impacted answers.
When creating your departmental review process, you may find it helpful to consider the following questions.