There are a number of features within the 8x8 softphone that Laureate would like us to ignore for the moment. For example, the 8x8 softphone comes with a built-in chat feature, allowing chat between staff members similar to Skype for Business. The chat feature will be operational, but not supported by Laureate. There is also the ability to use 8x8 on your personal mobile device with the 8x8 Mobile App, which for the moment is not going to be supported by Laureate IT. For now, 8x8 Virtual Office is being officially used only as our laptop-based business phone.
Your 8x8 softphone's home screen presents several options.
On the home screen, the icons are displayed below the search box.
If you are calling someone outside of the company (e.g., a student or a vendor):
If you are calling someone within Laureate:
If you are unsure how to make an international call please refer to the following website for instructions:
You will be asked to select which country you are trying to call, and you will be provided with instructions for how to make your specific international call.
Calls from the USA/Canada:
For calls to most countries dial the following: 011 + country code + phone number
For calls to countries within the North American Numbering Plan dial: 1 + area code + 7 digit local number, same as dialing a US state to state call
Calls from any country:
For calls from any country please dial: your country's exit code + destination country code + phone number
To access voicemail you need to have Phone selected. The option for Voicemails will then display. Click the Voicemails button to view any voicemails you have received.
You can adjust various settings within 8x8:
Note: the Account Settings option allows you to access additional settings: