Online Office Hours
NEW! Weekly Site Search Support Q&A: Mondays 12:00pm-1:00pm ET
SOC-OFE E-mail: counselingfield@mail.waldenu.edu
Meditrek Support: socassessment@mail.waldenu.edu
SOC-OFE Telephone: 612-312-1333
The SOC-OFE telephone is answered during regular business hours by the Assistant Field Experience Operations Coordinator, who can answer basic questions, help guide you to information on this website or in the Field Experience Manual, or leave messages for the appropriate SOC-OFE staff. If you have more in-depth questions, please schedule an appointment with a Field Experience Operations Coordinator.
The SOC-OFE holds a weekly Q&A session for general questions and information related to the site search process.
Live Chat Hours: Monday—Friday 10 a.m.—11 a.m. and 2 p.m.—3 p.m. Eastern.
Current School of Counseling students can schedule an appointment to speak with a Field Experience Operations Coordinator by telephone. Appointments allow you to discuss more detailed and complex matters related to field experience that cannot be adequately resolved via e-mail.
Please see "Asking for Help" on the Site Search Resources page of our website to request assistance with securing a field site.
Read the SOC-OFE appointment policies below:
Most questions are answered on our website and in the Field Experience Manual. It is expected that students review these materials in detail prior to scheduling an appointment.
When you reserve your appointment, you'll be able to note the purpose for the appointment. This helps the field experience operations coordinator better prepare for your conversation, so please be very detailed.
Please make note of what telephone number you used when reserving the appointment and be available at that number at the time of your call. If you do not answer at the scheduled appointment time, the appointment will be canceled.
Due to the scientific studies showing a higher risk of car accidents from talking on a cell phone while driving, we do not conduct telephone appointments with students while they are driving. If you are driving during your appointment, we will ask you to pull over to the side of the road to give our conversation your full attention, or we will require that your appointment be rescheduled.
Ideally, please plan to be in front of your computer for your appointment so that we can guide you to resources on our website. If this is not possible, please have a pen and paper available to take notes.
Appointments for matters that are outside of the purview of the Field Experience Operations Coordinators will be canceled with follow-up via email regarding how to resolve those matters.
If you will not attend your scheduled appointment, please use the link in your appointment email confirmation or e-mail the SOC-OFE to cancel so that we can open up the time slot for another student.
