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MGMT 8520 Organizational Performance Improvement: Welcome & Course Readings

Welcome to your course guide

Please find your required library readings below. If you have problems with the links below, please contact the Library. If you have APA questions about these materials, please contact the Writing Center.

MGMT 8520 Required Course Readings


The links are for required readings found in the Walden databases ONLY. For all other readings, see your course resources.

Please enter your myWalden user name and password at the prompt.

Abdous, M., & He, W. (2008). A framework for process reengineering in higher education: A case study of distance learning exam scheduling and distribution. International Review of Research in Open and Distance Learning, 9(3), 112.  Linked in the Weeks 1-2 Resources section of your classroom.

Adenso-Díaz, B., & Canteli, A. F. (2001). Business process reengineering and university organization: A normative approach from the Spanish case. Journal of Higher Education Policy & Management, 23(1), 6373.

Agrawal, V. K., & Haleem, A. (2003). Culture, environmental pressures, and the factors for successful implementation of business process engineering and computer-based information systems. Global Journal of Flexible Systems Management, 4(1/2), 2747.

Albadvi, A., Keramati, A., & Razmi, J. (2007). Assessing the impact of information technology on firm performance considering the role of intervening variables: Organizational infrastructures and business processes reengineering. International Journal of Production Research, 45(12), 2697–2734.

Baark, E. (1999). Engineering consultancy: An assessment of IT-enabled international delivery of services. Technology Analysis & Strategic Management, 11(1), 5574.

Clott, C. B. (2004). Perspectives on global outsourcing and the changing nature of work. Business & Society Review, 109(2), 153170. DOI: 10.1111/j.0045-3609.2004.00189.x.

Devaraj, S., & Kohli, R. (2000). Information technology payoff in the health-care industry: A longitudinal study. Journal of Management Information Systems, 16(4), 4167.

Fincham, R., & Evans, M. (1999). The consultants' offensive: Reengineering—from fad to technique. New Technology, Work & Employment, 14(1), 3244.

Gershon, M. (2010). Choosing which process improvement methodology to implement. The Journal of Applied Business and Economics, 10(5), 6170.

Grant, D. (2002). A wider view of business process reengineering. Communications of the ACM, 45(2), 8590.

Grover, V., Kettinger, W. J., & Teng, J. T. C. (2000). Business process change in the 21st century. Business & Economic Review, 46(2), 1418.

Hill, F.M., & Collins, L. K. (1999). Total quality management and business process re-engineering: A study of incremental and radical approaches to change management at BTNI. Total Quality Management, 10(1), 3745.

Lee, K. T., & Chuah, K.B. (2001). A SUPER methodology for business process improvement. International Journal of Operations & Production Management, 21(5/6), 687706.

Montgomery, D. C. (2010). A modern framework for achieving enterprise excellence. International Journal of Lean Six Sigma, 1(1), 56.

Paper, D., & Chang, R.-D. (2005). The state of business process reengineering: a search for success factors. Total Quality Management & Business Excellence, 16(1), 121-133.

Snee, R. (2010). Lean Six Sigma—getting better all the time. International Journal of Lean Six Sigma, 1(1), 9.

Sobhani, A., & Hamidi Beheshti, M. (2010). Information technology and BPR: From effective investment to efficient contribution in a governmental company. Proceedings of the 2010 Industrial Engineering Research Conference, pp. 1–7.

Stoica, M., Chawat, N., & Shin, N. (2003). An investigation of the methodologies of business process reengineering. Proceedings of ISECON 2003 San Diego, 20, 1–8. Linked in the Weeks 5-6 Resources section of your classroom.

Other Readings

Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.

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