Once students enroll in their first course, Walden’s Customer Care Team is available 24 hours a day, seven days a week by phone, via online chat, or via e-mail to help with basic technical support and administrative questions.

Technical support includes questions related to the online learning environment as well as navigational and technical issues within the myWalden university portal. The Customer Care Team also serves as initial support for

• Registrar
• Order processing and fulfillment of course materials

The Customer Care Team can be reached by

• Clicking on the Help tab through the myWalden university portal via live chat
• Calling 1-800-WALDENU (1-800-925-3368)
• E-mailing support@mail.waldenu.edu
• For international calls, please visit the International Student Advising Team's section for international phone numbers.