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Technology Support: Office 365: Overview & Mail

Welcome to Walden Student Support for Office 365

Office 365 is a suite of online applications from Microsoft including Mail, Calendar, Word, Excel, and more. It provides the same tools and features as Google Apps, as well as other tools that Google doesn't offer. The possibilities are endless!

We have tools and resources to get you started in Office 365, beginning with information on setting up and recovering your password and using Office 365 Mail and Calendar.

If you are interested in exploring all of the applications available to you in Office 365, there are resources to help with that as well.

If you have any questions about Mail, Calendar, Skype, or One Drive Customer Care can help you. 

Customer Care contact information:

If you have any questions about using Word or PowerPoint the Academic Skills Center can help you.

Academic Skills Center Support:

Welcome to Office 365!

For more information please visit the Microsoft Office website and use the guide below. Quick video content is available by clicking the text in the center of the guide above the circles


Mail (also called Outlook on the Web) is the Office 365 email application. This is comparable to Gmail.  While Mail looks different than Gmail, it has all the same features.  Mail includes email, the Calendar, People (contacts), and Tasks.

Focused Inbox

The Focused inbox works with you to prioritize what's most important. What lands in Focused Inbox is based on the content of the email (e.g., newsletters, machine-generated email, and so on) and who you interact with most often. if you need to fine-tune your Focused Inbox, Move to Focused and Move to Other options are available to do that.

To turn on Focused Inbox please visit the Microsoft Office website for more steps.

Junk Mail & Quarantine

Office 365 Mail includes two filters to protect you from potentially dangerous emails: quarantine and junk mail.  The quarantine filter isolates emails suspected of containing a virus and holds them in a quarantine folder on the mail server.  The junk mail filter isolates suspected junk mail and holds them in a folder in your Inbox.

You can release safe emails from the quarantine folder into your Inbox, and release junk mail into your Inbox.  You can also tell Mail to always send emails from senders straight to your Inbox, if you are sure they are safe and you want to see them.


Office 365 Mail also has a feature called Clutter.  Clutter moves less important emails based on your reading habits into a 'Clutter' folder where they can be reviewed later.  You can train Clutter to automatically move emails as you use it.

System Requirements

If your computer meets the requirements outlined in the Student Handbook, it will work with Office 365. If you want to know the details on the computer requirements, here they are.

Recommended Setup

  • Internet access required (Broadband is recommended as students with dial-up may experience degraded performance)
  • Windows Vista/7 or Mac OS X
  • 2GB of RAM minimum
  • 40GB hard drive
  • DVD drive, speakers, and headphone connected to the computer
  • Inkjet or laser printer
  • Portable media (thumb drive)

Software Requirements

  • Recommended Web browser—current version of Chrome
  • Other Web browsers (Internet Explorer ver. 11.0 or higher or most up-to-date version of Edge, Firefox, or Safari (for Mac).
  • Microsoft Office
  • Adobe Reader ver. 10.1 or higher
  • Adobe Flash Player ver. 11.7 or higher
  • Apple QuickTime ver. 7.7 or higher
  • Windows Media Player ver. 11 or higher
  • Antivirus software (e.g., McAfee or Norton) installed, running, and kept current by promptly installing the upgrades and patches made available by the software manufacturer