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Course Materials: Troubleshooting Classroom Videos

Troubleshooting Classroom Videos

If you experience challenges with playing videos in your classroom, please contact Customer Care for further assistance. When contacting Customer Care regarding an issue with a course video please have the following information on hand for faster assistance:

  • Which internet browser you are using, 
  • Which course you are in and which video you are attempting to view, and
  • Any error messages you are receiving when you attempt to access the video.


You can contact Customer Care via email (, phone (1-800-WALDENU [925-3368, or visit the International phone number page], or using the Chat function on the Support tab of your myWalden portal.