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About: Contact Information

Technical Support

  • Charlotte, Walden's bot: Available on the bottom right of your myWalden portal by clicking the Owl icon.
  • Chat: Available on the Help button in your myWalden portal.
  • Appointments: How do I make an appointment with Customer Care?
  • Hours: Technical Support is available 24 hours a day, 7 days a week [closed for most major holidays]
  • Phone: 1-800-WALDENU [1-800-925-3368] option 2

Financial Aid

  • Charlotte, Walden's bot: Available on the bottom right of your myWalden portal by clicking the Owl icon.
  • Chat: Available in the Help button in your myWalden portal 8am-8pm EST.
  • Hours: The Financial Aid team is available 24/7.
  • Phone: 1-800-WALDENU option 1 for Financial Services.

Office of the Bursar

  • Hours: The Office of the Bursar is open 24 hours a day, 7 days a week [but closed for major holidays].
  • E-Mail: bursar@mail.waldenu.edu
  • Phone: 1-800-WALDENU and then select Option 1 for Financial Services.

Billing

  • Hours: The Billing Office is available between the hours of 8 a.m. and 5 p.m. U.S. Eastern Time, Monday-Friday.
  • E-Mail: billing@mail.waldenu.edu
  • Phone: 1-800-WALDENU Option 1 for Financial Services.

Financial Accounts Management

  • Hours: The Financial Accounts Management team is available between the hours of 8 a.m. and 5 p.m. U.S. Eastern Time, Monday-Friday.
  • E-Mail: fam@mail.waldenu.edu
  • Phone: 1-877-302-5504