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Technical Support
- Charlotte, Walden's bot: Available on the bottom right of your myWalden portal by clicking the Owl icon.
- Chat: Available on the Help button in your myWalden portal.
- Appointments: How do I make an appointment with Customer Care?
- Hours: Technical Support is available 24 hours a day, 7 days a week [closed for most major holidays]
- Phone: 1-800-WALDENU [1-800-925-3368] option 2
- E-mail: support@mail.waldenu.edu
Financial Aid
- Charlotte, Walden's bot: Available on the bottom right of your myWalden portal by clicking the Owl icon.
- Chat: Available in the Help button in your myWalden portal 8am-8pm EST.
- Hours: The Financial Aid team is available 24/7.
- E-Mail: finaid@mail.waldenu.edu
- Phone: 1-800-WALDENU [1-612-925-3368]
- Once you dial the number above, enter your ID when prompted, and then select Option 1 for Financial Services; from the Financial Services menu, select Option 2 for the Financial Aid team.
Office of the Bursar
- Hours: The Office of the Bursar is open 24 hours a day, 7 days a week [but closed for major holidays].
- E-Mail: bursar@mail.waldenu.edu
- Phone: 1-800-WALDENU [1-612-925-3368]
- Once you dial the main Walden line, enter your ID when prompted, and then select Option 1 for Financial Services; from the Financial Services menu, select Option 1 for Billing and Refunds or to pay your bill.
Billing
- Hours: The Billing Office is available between the hours of 8 a.m. and 5 p.m. U.S. Eastern Time, Monday-Friday.
- E-Mail: billing@mail.waldenu.edu
- Phone: 1-800-WALDENU [1-612-925-3368]
- Once you dial the number above, enter your ID when prompted, and then select Option 1 for Financial Services, select Option 1 for Billing.
Financial Accounts Management
- Hours: The Financial Accounts Management team is available between the hours of 8 a.m. and 5 p.m. U.S. Eastern Time, Monday-Friday.
- E-Mail: fam@mail.waldenu.edu
- Phone: 1-877-302-5504
