The links are for required readings found in the Walden databases ONLY. For all other readings, see your course resources.
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Pauwels, K., Ambler, T., Clark, B. H., LaPointe, P., Reibstein, D., Skiera, B., . . . Wiesel T. (2009). Dashboards as a service: Why, what, how, and what research is needed? Journal of Service Research, 12(2), 175–189.
Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.
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