The links are for required readings found in the Walden databases ONLY. For all other readings, see your course resources.
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Chevalier, R. D. (2008). A brief history of performance improvement. Performance Improvement, 47(6), 5–11.
Gerson, R. F. (2006). The missing link in HPT. Performance Improvement, 45(1), 10–17.
Phillips, J., & Phillips, P. (2006). Return on investment measures success. Industrial Management, 48(2), 18–23.
Phillips, J. J., & Phillips, P. P. (2008). Distinguishing ROI myths from reality. Performance Improvement, 47(6), 12–17.
Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.
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