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DDHA 8900 Healthcare Quality and Outcomes for Administrators: Welcome & Course Readings

Welcome to your course guide

Please find your required library readings below. If you have problems with the links below, please contact the Library. If you have APA questions about these materials, please contact the Writing Center.

DDHA 8900 Course Readings

After clicking on a citation below, enter your myWalden user name and password at the prompt.

Please Ask a Librarian if you have any questions about the links.

Donabedian, A. (2005). Evaluating quality of medical care. The Milbank Quarterly, 83(4), 691-729.

Fisher, E., Staiger, D., Bynum, J., & Gottlieb, D. (2007). Creating accountable care organizations: The extended hospital medical staff. Health Affairs, 26(1), w44-w57. 

Institute of Medicine, Committee on Quality of Health Care in America. (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academies Press.

Kaplan, S. & Norton, D. (1996).  Using the balanced scorecard as a strategic management system. Harvard Business Review, 74(1), 75-85.

Kohn, L. T., Corrigan, J. M., & Donaldson, M. S. (Eds). (2000). To err is human: Building a safer health system. Washington, D.C.: National Academies Press.

McWilliams, J., Chernew, M., Landon, B., & Schwartz, B. (2015). Performance differences in year 1 of pioneer accountable care organizations. New England Journal of Medicine, 372(20), 1927-1936.

Provonost, P. J., Armstrong, C. M., Demski, R., Callender, T., Winner, L., Miller, M.R., … Rothman, P.B. (2015). Creating a high-reliability health care system: Improving performance on core processes of care at Johns Hopkins Medicine. Academic Medicine, 90(2), 165–172.

Scott, J. (2007).  Process optimization for service organizations isn’t rocket science.  Quality Progress, 40(10), 72.

Wachter, R. (2010). Patient safety at ten: Unmistakable progress, troubling gaps. Health Affairs, 29(1), 165-173.

Wu, A., Lipshutz, A., & Pronovost, P. (2008).  Effectiveness and efficiency of root cause analysis in medicine. Journal of the American Medical Association, 299(6), 685-687.

Other Readings

Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.

If you have questions about your required course textbooks, please contact Customer Care at