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NSEI 6562 Global Services Management: Welcome & Course Readings

Welcome to your course guide

Please find your required library readings below. If you have problems with the links below, please contact the Library. If you have APA questions about these materials, please contact the Writing Center.

NSEI 6562 Required Course Readings

The links are for required readings found in the Walden databases ONLY. For all other readings, see your course resources.

Please enter your myWalden user name and password at the prompt.

Ali, S., & Green, P. (2007). IT governance mechanisms in public sector organisations: An Australian context. Journal of Global Information Management, 15(4), 41–63.

Arnold, E. (2008). Leveraging clouds to make you more efficient. Online, 32(3), 31–35.

Brittenham, P., Cutlip, R. R., Draper, C., Miller, B. A., Choudhary, S., & Perazolo, M. (2007). IT service management architecture and autonomic computing. IBM Systems Journal, 46(3), 565–581.

Brobst, J., & Council, C. (2005). Using IT governance. Community College Journal, 76(2), 30–33.

Calo, T. J. (2008). Talent management in the era of the aging workforce: The critical role of knowledge transfer. Public Personnel Management, 37(4), 403–416.

Finkelstein, C. (2006). Enterprise architecture for integration: Rapid delivery methods and technologies. Norwood, MA: Artech House, Inc.
Chapter 1, “Enterprise Architecture and Enterprise Engineering,” pp. 1–19.

Hyötylänen, M., & Möller, K. (2007). Service packaging: Key to successful provisioning of ICT business solutions. Journal of Services Marketing, 21(5), 304–312. doi: 10.1108/08876040710773615.

McCrackan, A. (2004). Practical guide to business continuity assurance. Norwood, MA: Artech House, Inc.
 Chapter 1, “Introduction,” pp. 1–17.

Sledgianowski, D., & Luftman, J. (2005). IT-business strategic alignment maturity: A case study. Journal of Cases on Information Technology, 7(2), 102–120.

Stoller, J. (2008). IT governance for the rest of us. CMA Management, 82(7), 46–47.

Wan, S. H. C., & Chan, Y. (2008). Improving service management in campus IT operations. Campus-Wide Information Systems, 25(1), 30–49.

Weill, P., & Ross, J. (2005). A matrixed approach to designing IT governance. MIT Sloan Management Review, 46(2), 26.

Wormus, T. (2008). Complex event processing. Business Intelligence Journal, 13(4), 53–58.

Zang, C., Fan, Y., & Liu, R. (2008). Architecture, implementation and application of complex event processing in enterprise information systems based on RFID. Information Systems Frontiers, 10(5), 543

Other Readings

Optional or supplemental readings may or may not be available in the library. Find further information about optional readings here.

If you have questions about your required course textbooks, please contact Customer Care at