Myna, Virtual Assistant:

Testing Myna, A Virtual Assistant

Directions

You will perform four separate searches.

1. Copy and paste the first search phrase into the Quick Answers search box in the Quick Answers Activity section to the right.
2. Click the Search button.
3. Reflect on the prompts below.
   • How do you feel about the search box?
   • Is there anything about the search functionality you do or do not like?
   • Remember, this is not about the quality of the search results, but do consider how the search results are displayed.
4. Do the same for the second line, continuing through all four searches.

You will now repeat the same searches in Myna. As Myna has a voice feature as well as text, you will type two of the search phrases and use the voice feature for the other two search phrases.

Setup:

Before you begin, please verify your microphone and speakers are set up. A microphone and speakers are required for this test. If you do not have a working microphone and speakers, unfortunately you cannot participate in this test.

• Setup and check microphone on Windows.
• Check microphone on a Mac.

 

Login, Privacy Policy and Allowing Microphone Access

1. When you launch Myna, you will see a login screen. Enter your Walden email and password, just as you would anywhere else you need to log in for Walden.
2. Once you have logged in, you will see some general information about Myna and a video. Please read through the page and watch the video.
3. Finally, you need to agree to Walden's Privacy Policy. Once you check the acknowledge box, you will proceed to Myna.
4. Before Myna loads, you will be asked to give Myna access to your microphone. Click the Allow button to give access. You must have pop-ups enabled to see the microphone permissions pop-up.

• Enable pop-ups in Chrome.
• Enable pop-ups in Edge.
• Enable pop-ups in Firefox.
• Enable pop-ups in Safari.

 

 

Search Phrases

The question mark is left off intentionally. Please do not add it.

How do I find research articles

Does the library have textbooks

What is the Find at Walden button

I can’t access the Library website

Quick Answer Search Box

Directions:

You will perform four separate searches with Myna. You will do the first two by speaking to Myna, then type the last two using Myna's traditional chat feature.

As you interact with Myna, consider the Reflection questions below this activity.

1. Go to Myna (opens in new window), check the privacy policy, and allow microphone access.
2. Once Myna is done with her spoken introduction, press the space bar on your keyboard to talk to Myna.
3. Say the first search phrase to Myna. Press the space bar again to stop talking. 

How do I find research articles

3. When Myna is done answering your question, click the yellow QA chat button in the upper right to open the chat transcript window. This shows you a transcript of what you and Myna are saying. See an image of the button (opens in pop-up).
4. Press the space bar and say the second phrase. Press the space bar again when you are done talking.

Does the library have textbooks

5.  When Myna is done answering your question, click the "Type" button in the lower right corner to switch to a traditional text-based search box. You will use the search box for the next two questions. See an image of the button (opens in pop-up).
6. Copy and paste the search phrases into the search box, one at a time. Click the Search button to perform each search.

What is the Find at Walden button

I can’t access the Library website

7. When you are done chatting with Myna, continue on to the survey.

Optional Myna Activity:

If you would like, take a few minutes to ask Myna your own questions or take a look at the Guided Conversations on the left.

Reflections:

As you talk and chat with Myna, reflect on the following:

• How do you feel about chatting and talking with Myna?
• Is there anything in particular about Myna you do or do not like?
• Remember, this is not about the quality of the search results, but do consider how the search results are displayed.